AI Solutions
AI Platforms: MLOps, LLMOps and the AI Control Layer
Give every team a secure, standardized way to build, deploy and operate models, prompts and agents, with central visibility over quality, cost and risk.
One Foundation for Every AI Workload
As AI use grows, so does sprawl: different teams calling different model providers with their own API keys, models deployed by hand from notebooks, prompts hard-coded in applications and no consistent view of who is using what. Each new use case rebuilds the same plumbing for data access, deployment, logging and security, and leadership cannot see total spend or enforce policy. The result is slow delivery, duplicated cost and avoidable risk.
Hanoi Technology designs and builds AI platforms that solve this once. We combine MLOps for classical models, LLMOps for prompts, retrieval and agents, and a central AI control layer that routes requests, enforces guardrails and tracks usage. Built on your cloud and data platform, it gives product teams self-service paved roads while platform, security and finance teams gain the oversight they need.
The Challenge
The Hidden Costs of AI Without a Platform
Problems that appear once more than a handful of AI solutions are in production.
Fragmented Tools and Duplicated Work
Every team assembles its own stack for experiment tracking, deployment and vector search. Knowledge is not shared, and maintaining many bespoke pipelines consumes engineering capacity.
No Control over Model Access and Spend
API keys for commercial models are scattered across code and teams. Nobody can enforce which models are allowed, set budgets or attribute costs to products and departments.
Inconsistent Safety and Compliance
Prompt injection defenses, PII filtering and content moderation are implemented differently, or not at all, in each application. Auditors cannot get a consistent record of AI decisions.
Slow, Risky Releases
Without automated testing and versioning for models and prompts, updates are manual and regressions reach users. Teams become reluctant to improve solutions that are already live.
Business Value
Benefits of a Well-Designed AI Platform
Faster Time to Production
Templates, shared services and automated pipelines let teams move from prototype to production in a fraction of the time. New use cases reuse proven building blocks.
Central Governance, Local Freedom
Policies for models, data and safety are enforced once at the platform level, while product teams choose what to build and when to release.
Transparent, Controlled Costs
Every model call and training job is attributed to a team and use case. Budgets, rate limits and smart routing keep spend predictable.
Model and Vendor Flexibility
An abstraction layer lets you switch between OpenAI, Anthropic, Google, open-weight and fine-tuned models without rewriting applications.
Reliable Quality in Production
Evaluation suites, regression tests and monitoring catch accuracy, drift and latency problems before users notice them.
Complete Auditability
Lineage for data, models and prompts, plus logs of inputs, outputs and approvals, provides the evidence needed for audits and incident investigations.
Treat AI Like Any Other Production Software
Models and prompts are code with extra uncertainty. They deserve version control, automated tests, staged releases, observability and rollback just like your other critical systems. A platform makes those disciplines the default rather than the exception.
Our Services
Hanoi Technology’s AI Platform Services
Design, build and operate the platform capabilities your AI teams need.
AI Platform Strategy and Architecture
We assess current AI tooling and requirements, then design a reference architecture covering data, compute, model lifecycle, serving, security and observability.
- Current-state assessment
- Reference architecture
- Build versus buy recommendations
MLOps Foundation
We implement experiment tracking, feature stores, model registries and CI/CD pipelines for training, validation and deployment of machine learning models.
- Training and deployment pipelines
- Feature store and registry
- Model monitoring
LLMOps and Evaluation
We set up prompt management, retrieval pipelines, evaluation datasets, automated quality checks and tracing for generative AI applications and agents.
- Prompt and version management
- Evaluation harness
- LLM tracing and observability
AI Gateway and Control Layer
We deploy a central gateway that brokers access to all model providers with authentication, routing, caching, rate limits, budgets and usage reporting.
- Unified model API
- Policy and quota management
- Cost attribution reports
Guardrails and AI Security
We add input and output filtering for prompt injection, data leakage, toxicity and policy violations, and integrate with your identity and security tooling.
- Guardrail policies
- PII detection and redaction
- Red-team test results
Platform Operations and Enablement
We run the platform as a managed service or alongside your team, and provide documentation, templates and training for developers.
- Golden-path templates
- Developer documentation
- Platform SLOs and support
Our Approach
How We Build Your AI Platform
We build the platform alongside real use cases, so every capability is proven by actual demand.
- 01
Assess Needs and Landscape
We inventory current AI workloads, tools, data platforms and security requirements, and interview teams to understand their friction points.
Deliverables: AI workload inventory · Requirements and priorities
- 02
Design the Target Platform
We define the reference architecture, select components and design integration with identity, networking, data and observability systems.
Deliverables: Architecture blueprint · Component selection rationale
- 03
Build the Minimum Viable Platform
We implement the core capabilities needed by two or three lighthouse use cases, including pipelines, the gateway and baseline guardrails.
Deliverables: MVP platform environment · Infrastructure as code
- 04
Onboard Lighthouse Teams
We migrate initial use cases onto the platform, gather feedback, refine templates and document golden paths for other teams to follow.
Deliverables: Onboarded use cases · Golden-path templates
- 05
Scale and Operate
We extend capabilities based on demand, define SLOs, monitor adoption and costs, and transfer operations to your team or run them as a managed service.
Deliverables: Platform roadmap · Operations runbooks
Use Cases
AI Platform Scenarios
Situations where organizations invest in a shared AI platform.
Consolidating Model Access Across Departments
An enterprise with dozens of teams calling commercial LLMs directly introduces an AI gateway. Spend is attributed per team, approved models are enforced and keys disappear from code.
Standardizing ML Deployment
A data science team that deploys models manually adopts automated pipelines and a registry. Releases become routine, reproducible and auditable.
Multi-Model Routing for Cost Control
A SaaS company routes simple requests to smaller, cheaper models and complex ones to frontier models. Costs drop without visible loss of quality for users.
Secure Enterprise Agent Platform
An organization deploying AI agents needs consistent tool permissions, approval steps and action logging. A shared agent runtime enforces these controls for every agent.
Regulated Model Lifecycle
A financial services firm needs evidence of validation, approval and monitoring for every model. The platform captures lineage and approvals automatically.
Self-Service RAG for Product Teams
Product teams need to add document search to their apps. A shared ingestion, embedding and retrieval service lets them do it in days rather than months.
Technology
Platform Technologies We Work With
We build on managed cloud services and mature open-source components that fit your environment.
- Databricks Mosaic AI
- Azure AI Foundry
- Amazon Bedrock
- Amazon SageMaker
- Google Vertex AI
- MLflow
- Kubeflow
- Feast
- LiteLLM
- Kong AI Gateway
- Azure API Management
- vLLM
- LangSmith
- Langfuse
- OpenTelemetry
- Kubernetes
- Terraform
- pgvector
Platforms
Deliver AI Platforms on Your Preferred Platform
- Microsoft AzureModernize data, analytics and AI within your Azure tenant.Explore
- AWSBuild, migrate and run data and AI workloads on Amazon Web Services.Explore
- Google CloudBigQuery, Looker and Vertex AI for data-driven organizations.Explore
- DatabricksUnified lakehouse for data engineering, analytics and AI.Explore
- SnowflakeElastic cloud data platform for analytics and data sharing.Explore
Why Hanoi Technology
Why Organizations Choose Hanoi Technology
Senior, Cross-Functional Teams
Strategy, data, AI, cloud and engineering specialists work as one team, so nothing is lost between hand-offs.
Proven Delivery
More than 50 projects delivered for clients in North America, Europe and Asia-Pacific.
Radical Transparency
A written update every week and a demo of working software every sprint, so you always know where things stand.
Cost-Effective Global Delivery
Experienced engineers from our Hanoi delivery hub, with working-hour overlap for every major time zone.
Success Story · SaaS
AI support assistant and smart escalation for a global SaaS company
A project-management SaaS provider receiving thousands of support requests a day needed faster answers without growing the support team. We built an AI assistant grounded in its knowledge base, with escalation to human agents.
Read the Full StoryMore Success Stories
HR tech
80%faster hiring processAI candidate screening and matching for an HR tech startup
An HR tech startup processing thousands of applications a month needed recruiters to spend less time screening CVs. We built resume parsing, job matching and an automated shortlisting workflow.
Resources
Featured Resources
Industry trends and practical guidance to help you get more value from data, AI and technology.
FSMA 204 After the Delay: Using Shipment Monitoring to Get Traceability-Ready by 2028
The FDA Food Traceability Rule deadline moved to July 2028, but the data work is large. Here is how to use shipment monitoring and event data to get ready without wasting the extra time.
CSRD After the Omnibus: What the Revised ESRS Mean for Reporting From 2027
The Omnibus and the simplified ESRS reshaped EU sustainability reporting in 2026. Here is who is in scope, what changed in the standards and how to adapt your data and process.
OpenTelemetry in 2026: Building a Vendor-Neutral Observability Strategy
OpenTelemetry has become the default way to collect telemetry. Here is what changed in 2026 and a practical roadmap for a vendor-neutral observability stack.
Build the Foundation for Every AI Use Case
Book a free consultation to review your current AI tooling and the challenges your teams face. We will outline a platform approach that speeds delivery while improving control.
AI Platforms FAQ
What is the difference between MLOps and LLMOps?
MLOps covers the lifecycle of models you train yourself: data and feature pipelines, experiment tracking, model registries, automated deployment and drift monitoring. LLMOps addresses applications built on large language models, which add new concerns such as prompt versioning, retrieval pipelines, evaluation of open-ended outputs, guardrails, tracing of multi-step agents and token cost management. A modern AI platform supports both, sharing common foundations like identity, observability and CI/CD.
What is an AI gateway and why do we need one?
An AI gateway is a central service through which all applications access language models and other AI services. It handles authentication, routes requests to approved providers, applies rate limits and budgets, caches repeated requests, enforces guardrails and records usage for cost attribution and audit. Without it, every application must solve these problems independently, and leadership cannot see or control AI usage across the organization.
Should we build our platform or buy one?
Usually a combination. Cloud providers and vendors such as Databricks offer strong managed components, and open-source tools like MLflow and LiteLLM fill specific gaps. Building everything yourself is rarely justified, but neither is buying a single product that locks you in. We evaluate your requirements, existing investments and team skills, and recommend the mix that minimizes custom code while keeping you flexible.
How long does it take to stand up an AI platform?
A minimum viable platform supporting two or three lighthouse use cases is typically ready in eight to twelve weeks, depending on how mature your cloud foundation, networking and identity setup already are. We deliberately avoid building a large platform before anyone uses it. Further capabilities are added incrementally as teams onboard, guided by actual demand and measured adoption.
How do you secure AI workloads on the platform?
We apply defense in depth: private networking to model endpoints, centralized secrets management, identity-based access for users and services, data classification and masking before data reaches models, guardrails against prompt injection and data leakage, and full logging of inputs and outputs where policy allows. For agents, tool access is scoped by role and sensitive actions require human approval. Security reviews and red-team tests are part of every release.
Can the platform work with our existing data platform?
Yes. We design the AI platform as an extension of your data foundation rather than a separate island. It can read curated data from Databricks, Snowflake, BigQuery, Microsoft Fabric or your data lake, respect existing access controls and lineage, and write predictions and results back. This keeps governance consistent and avoids copying sensitive data into yet another system.