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Managed Services

Azure Managed Services

Keep your Microsoft Azure infrastructure, data platforms and business applications secure, compliant and cost-efficient with expert day-to-day operations.

Reliable Operations for Your Microsoft Cloud

Many organizations adopt Azure because it extends the Microsoft ecosystem they already rely on: Entra ID for identity, Microsoft 365, Windows Server, SQL Server, Dynamics 365 and Power BI. Over time, the estate grows to include virtual machines, AKS clusters, App Services, Azure SQL, Fabric or Synapse data platforms and hybrid servers. Each new subscription adds policies, networks, identities and costs to manage.

Hanoi Technology operates Azure environments built on the Cloud Adoption Framework landing zone model. We manage subscriptions and management groups with Azure Policy, monitor with Azure Monitor and Log Analytics, patch through Azure Update Manager, protect data with Azure Backup and improve security posture with Microsoft Defender for Cloud, all managed as code with Bicep or Terraform.

The Challenge

Typical Challenges in Azure Environments

Azure estates often grow faster than the processes that govern them.

Subscription and Policy Sprawl

Subscriptions are created per project without a clear management group hierarchy or consistent Azure Policy, leading to inconsistent naming, tagging, networking and security settings.

Identity and Access Complexity

Role assignments, service principals, managed identities and guest users accumulate. Without regular reviews and Privileged Identity Management, excessive permissions go unnoticed.

Hybrid and Legacy Workloads

Windows and SQL Server workloads migrated as virtual machines still need patching, backup and licensing management, often alongside on-premises servers.

Unclear Cost Ownership

Without tagging, budgets and regular Azure Advisor reviews, idle resources and oversized services drive up spend that nobody feels responsible for.

Business Value

What Our Azure Managed Services Deliver

Consistent Governance

Management groups, Azure Policy and standard landing zones apply guardrails automatically across subscriptions.

Proactive Monitoring

Azure Monitor, Log Analytics and alert rules detect problems early, with runbooks for fast and consistent resolution.

Stronger Security Posture

Defender for Cloud recommendations, access reviews and vulnerability management are handled continuously.

Optimized Licensing and Spend

Rightsizing, reservations, savings plans and Azure Hybrid Benefit where eligible keep costs aligned with usage.

Protected Data and Workloads

Azure Backup and Site Recovery configurations are maintained and tested against your recovery objectives.

Integration with the Microsoft Stack

Operations cover the connections between Azure, Entra ID, Microsoft 365 and Power Platform that business processes depend on.

Governance Through Policy, Not Memos

The most reliable way to keep an Azure estate compliant is to encode rules directly in the platform. With management groups, Azure Policy and landing zone templates, requirements such as allowed regions, mandatory tags, encryption and diagnostic settings are enforced automatically for every new resource, rather than depending on each team remembering a document.

Our Services

Hanoi Technology’s End-to-End Azure Managed Services Services

Azure operations services tailored to your workloads and team structure.

Landing Zone and Governance

We design or take over management group hierarchies, subscriptions, Azure Policy assignments, networking hubs and role-based access aligned with the Cloud Adoption Framework.

  • Management group design
  • Azure Policy initiatives
  • Hub-and-spoke networking

Monitoring and Incident Response

We configure Azure Monitor, Log Analytics workspaces, Application Insights and alert rules, and respond to incidents according to agreed priorities.

  • Alert rules and action groups
  • Workbooks and dashboards
  • Incident runbooks

Patching and Update Management

We patch Windows and Linux virtual machines and Arc-enabled servers with Azure Update Manager and keep AKS, App Service and database versions current.

  • Maintenance configurations
  • AKS upgrade planning
  • Patch compliance reports

Backup and Disaster Recovery

We manage Azure Backup policies, Recovery Services vaults and Azure Site Recovery replication, and run regular restore and failover tests.

  • Backup policies
  • Restore tests
  • Site Recovery plans

Security and Identity Operations

We work through Defender for Cloud recommendations, review Entra ID roles and privileged access, and manage Key Vault secrets and certificates.

  • Secure score improvement
  • Access reviews
  • Key and certificate management

Azure Cost Management

We implement tagging, budgets and cost analysis, act on Azure Advisor recommendations and manage reservations and savings plans.

  • Cost allocation and budgets
  • Rightsizing and cleanup
  • Reservation planning

Our Approach

Our Azure Onboarding Process

A controlled transition that strengthens your environment from the start.

  1. 01

    Assess the Estate

    We review subscriptions, policies, identities, networks, monitoring, backups, security posture and costs, including a Well-Architected review where useful.

    Deliverables: Assessment report · Risk and quick-win list

  2. 02

    Define Service Scope

    We agree on in-scope subscriptions and workloads, support hours, priority definitions, response targets and responsibilities.

    Deliverables: Service description · RACI and escalation matrix

  3. 03

    Standardize and Onboard

    We align governance with landing zone principles, standardize monitoring and backup, and document runbooks.

    Deliverables: Policy and monitoring baseline · Runbooks and diagrams

  4. 04

    Operate Day to Day

    We manage incidents, changes, patching, security recommendations and costs according to the agreed service levels.

    Deliverables: Incident and change records · Monthly service report

  5. 05

    Optimize and Evolve

    We hold quarterly service reviews, track improvement actions and adapt the service as your Azure estate grows.

    Deliverables: Quarterly review · Improvement backlog

Use Cases

Azure Managed Services in Practice

Examples of Azure environments we operate.

Windows and SQL Server Estate

A company that migrated its Windows and SQL Server workloads to Azure VMs relies on us for patching, backup, monitoring and licensing optimization.

AKS-Based Application Platform

A product team runs microservices on Azure Kubernetes Service. We manage cluster upgrades, node pools, ingress, monitoring and incident response.

Data and Analytics Platform

An analytics team runs Data Factory, Azure SQL, Fabric and Power BI. We monitor pipelines, manage capacity and optimize costs.

Hybrid Servers with Azure Arc

An organization with on-premises servers uses Azure Arc to manage patching, monitoring and policy for both cloud and local machines.

Subscription Governance Cleanup

A business with many unmanaged subscriptions moves to a management group hierarchy with consistent policies, tags and access control.

Dynamics 365 and Integration Support

A company relying on Dynamics 365 and Logic Apps integrations gets monitoring and support for the Azure services that connect its business systems.

Technology

Azure Services and Tools We Manage

Native Azure capabilities and automation tooling we use every day.

  • Azure Landing Zones
  • Azure Policy
  • Microsoft Entra ID
  • Azure Virtual Machines
  • Azure Kubernetes Service
  • Azure App Service
  • Azure SQL Database
  • Azure Monitor
  • Log Analytics
  • Azure Update Manager
  • Azure Backup
  • Azure Site Recovery
  • Microsoft Defender for Cloud
  • Azure Arc
  • Azure Bicep
  • Terraform

Platforms

Deliver Azure Managed Services on Your Preferred Platform

Why Hanoi Technology

Why Organizations Choose Hanoi Technology

Senior, Cross-Functional Teams

Strategy, data, AI, cloud and engineering specialists work as one team, so nothing is lost between hand-offs.

Proven Delivery

More than 50 projects delivered for clients in North America, Europe and Asia-Pacific.

Radical Transparency

A written update every week and a demo of working software every sprint, so you always know where things stand.

Cost-Effective Global Delivery

Experienced engineers from our Hanoi delivery hub, with working-hour overlap for every major time zone.

75%of tickets fully automated

Success Story · SaaS

AI support assistant and smart escalation for a global SaaS company

A project-management SaaS provider receiving thousands of support requests a day needed faster answers without growing the support team. We built an AI assistant grounded in its knowledge base, with escalation to human agents.

Read the Full Story

More Success Stories

Education and EdTech

2×course completion rate

Adaptive learning paths for a global online education platform

An online education platform had strong enrollment but only about 35% of learners finished their course. We built adaptive learning paths, a mobile app for short lessons and progress features that keep learners going.

HR tech

80%faster hiring process

AI candidate screening and matching for an HR tech startup

An HR tech startup processing thousands of applications a month needed recruiters to spend less time screening CVs. We built resume parsing, job matching and an automated shortlisting workflow.

Explore All Success Stories

Resources

Featured Resources

Industry trends and practical guidance to help you get more value from data, AI and technology.

Get More from Your Azure Investment

Tell us about your Azure subscriptions, workloads and operational challenges. We will reply within 24 hours to arrange a free consultation and outline an onboarding plan.

Azure Managed Services FAQ

Which Azure workloads do you manage?

We manage infrastructure and platform services commonly used in production, including virtual machines and scale sets, AKS, App Service and Functions, Azure SQL and SQL Managed Instance, storage, networking, Application Gateway and Front Door, Key Vault, data services such as Data Factory, Synapse and Fabric, and hybrid servers through Azure Arc. Coverage for specialized services is confirmed during the assessment.

Can you take over an Azure environment that was not built as a landing zone?

Yes. Many environments grow organically without a formal landing zone. During the assessment we map existing subscriptions, networks, policies and identities, and propose a pragmatic path toward landing zone principles. Changes are planned and executed carefully, often subscription by subscription, so workloads keep running while governance improves. We do not require a full rebuild before starting operations.

How do you secure our Azure environment?

We use Microsoft Defender for Cloud to assess posture and prioritize recommendations, review Entra ID role assignments and privileged access regularly, enforce security settings through Azure Policy, manage secrets and certificates in Key Vault and monitor activity logs. Our own access uses named accounts with least privilege and, where available, just-in-time elevation through Privileged Identity Management, all logged and reviewable.

How do you help reduce Azure costs?

We start with cost visibility through tags, budgets and Cost Management reports by team or application. We then act on Azure Advisor and our own analysis: rightsizing or shutting down underused resources, scheduling non-production environments, selecting appropriate storage tiers, applying Azure Hybrid Benefit where your licenses allow, and purchasing reservations or savings plans for stable workloads. Savings are tracked in monthly reports.

Do you support Microsoft 365 and Power Platform as well?

Our managed service focuses on Azure infrastructure and data platforms. Because many business processes span Azure, Entra ID, Microsoft 365 and Power Platform, we cover the integration points, such as identity, connectors, Logic Apps and data flows, and can extend scope to specific Power Platform or Fabric workloads by agreement. We define the boundaries clearly in the service description.

What reporting will we receive?

Each month you receive a service report covering incidents and their resolution, availability of in-scope services, changes and patches applied, backup and restore test results, security posture trends and open recommendations, and cost development with savings achieved. Quarterly service reviews add a forward-looking roadmap of improvements, upcoming end-of-support dates and planned capacity or architecture changes.