Solutions
Business Software and AI Solutions
Proven building blocks for CRM, ERP, HRM, help desk, analytics and AI products, adapted to the way your organization works so you reach value faster than with a build from scratch.
Shorten Time to Value with Ready-to-Adapt Solutions
Off-the-shelf software forces your teams to work around its limitations, while building everything from scratch takes time. Our solutions sit in between: proven modules, architectures and integrations we have refined across projects, configured and extended for your specific processes, data and users.
Every solution is delivered with full source code access, documentation and the option of ongoing support, so you stay in control of your roadmap.
The Challenge
When a Tailored Solution Makes Sense
Typical signals that standard software is no longer enough.
Your Process Is a Differentiator
When the way you sell, serve or operate sets you apart, software should support that process rather than flatten it into a generic template.
Too Many Disconnected Tools
Data scattered across spreadsheets, SaaS tools and legacy systems leads to duplicated work and conflicting numbers.
License Costs Grow Faster Than Value
Per-user pricing and paid add-ons can make standard tools expensive as you scale or open them to partners and customers.
AI Needs to Be Built In
Assistants, automation and predictions deliver most value when they are designed into the workflow, not bolted on afterwards.
Explore
Explore Our Solutions
- CRM SoftwareSales pipelines, customer 360 and service history.Learn more
- ERP SoftwareInventory, purchasing, production and finance connected.Learn more
- HRM SoftwareRecruitment, employee records and self-service.Learn more
- Help Desk SoftwareOmnichannel tickets, SLAs and AI-assisted replies.Learn more
- Admin Panels and Back OfficeInternal tools that replace spreadsheets.Learn more
- Enterprise SoftwareComplex, secure, multi-user systems.Learn more
- Social and Community PlatformsProfiles, feeds, messaging and moderation.Learn more
- Enterprise MobilityOffline-first apps for field teams.Learn more
- Desktop ApplicationsWindows and macOS apps for specialized work.Learn more
- Data Analytics and DashboardsReports and dashboards teams trust.Learn more
- AI ChatbotsChatbots grounded in your content.Learn more
- AI Image GenerationImage models for product and creative work.Learn more
Our Approach
How We Deliver a Solution
Configured fast, extended where it matters.
- 01
Fit-Gap Workshop
We map your processes against our solution modules and identify what can be configured and what needs to be built.
Deliverables: Fit-gap analysis · Scope and estimate
- 02
Configuration and Data Migration
We configure modules, roles and workflows and migrate data from existing tools.
Deliverables: Configured environment · Migrated data
- 03
Extensions and Integrations
We build the custom features and integrations your process needs.
Deliverables: Custom modules · Integrations
- 04
Testing and Training
User acceptance testing with your teams and training for administrators and end users.
Deliverables: UAT sign-off · Training materials
- 05
Launch and Support
Go-live, hypercare and ongoing support or handover to your team.
Deliverables: Production release · Support plan
Why Hanoi Technology
Why Organizations Choose Hanoi Technology
Senior, Cross-Functional Teams
Strategy, data, AI, cloud and engineering specialists work as one team, so nothing is lost between hand-offs.
Proven Delivery
More than 50 projects delivered for clients in North America, Europe and Asia-Pacific.
Radical Transparency
A written update every week and a demo of working software every sprint, so you always know where things stand.
Cost-Effective Global Delivery
Experienced engineers from our Hanoi delivery hub, with working-hour overlap for every major time zone.
Success Story · SaaS
AI support assistant and smart escalation for a global SaaS company
A project-management SaaS provider receiving thousands of support requests a day needed faster answers without growing the support team. We built an AI assistant grounded in its knowledge base, with escalation to human agents.
Read the Full StoryMore Success Stories
HR tech
80%faster hiring processAI candidate screening and matching for an HR tech startup
An HR tech startup processing thousands of applications a month needed recruiters to spend less time screening CVs. We built resume parsing, job matching and an automated shortlisting workflow.
Real estate
+38%lead conversion rateProperty discovery and lead conversion for a US real estate marketplace
A US marketplace connecting buyers, sellers and agents had plenty of traffic but few enquiries. We built personalized property discovery, AI valuation and a one-tap route to contact an agent.
Resources
Featured Resources
Industry trends and practical guidance to help you get more value from data, AI and technology.
FSMA 204 After the Delay: Using Shipment Monitoring to Get Traceability-Ready by 2028
The FDA Food Traceability Rule deadline moved to July 2028, but the data work is large. Here is how to use shipment monitoring and event data to get ready without wasting the extra time.
CSRD After the Omnibus: What the Revised ESRS Mean for Reporting From 2027
The Omnibus and the simplified ESRS reshaped EU sustainability reporting in 2026. Here is who is in scope, what changed in the standards and how to adapt your data and process.
OpenTelemetry in 2026: Building a Vendor-Neutral Observability Strategy
OpenTelemetry has become the default way to collect telemetry. Here is what changed in 2026 and a practical roadmap for a vendor-neutral observability stack.
Not Sure Which Solution Fits?
Describe the process and the tools you use today. We will tell you honestly whether to buy, extend or build, and what it would take.
Solutions FAQ
How is a solution different from custom development?
A solution starts from proven modules and architecture we have already refined, so less needs to be built from scratch. Custom development starts from a blank page. Both result in software tailored to you; solutions typically reach value faster.
Do we own the software?
Ownership and licensing are agreed in the contract before work starts. We provide source code access and documentation, so you are never locked out of your own system.
Can you integrate with the tools we already use?
Yes. Integration with CRM, ERP, accounting, identity, email and messaging tools is a standard part of our solution projects, using APIs, webhooks or scheduled data exchange.
Can you migrate our existing data?
Yes. We map, clean and migrate data from spreadsheets, legacy systems or SaaS tools, with test runs and reconciliation before go-live.
Is hosting included?
We can deploy to your own cloud account on Azure, AWS or Google Cloud, or provide managed hosting and operations as part of a support plan.
How long does implementation take?
It depends on scope and integrations. After a fit-gap workshop we give a plan with milestones; focused implementations often go live within a few months.