Industries
Data and AI Solutions for Telecommunications
Use network, customer and billing data to reduce churn, automate network operations, modernize OSS and BSS and launch new revenue streams from 5G and network APIs.
Turn Network and Customer Data into Growth
Mobile, fixed, cable and satellite operators carry the world’s data, yet many struggle to monetize their own. Revenue from traditional connectivity is flat in many markets while investment in 5G, fiber and cloud-native networks continues. Operators are responding by pursuing autonomous network operations, exposing network capabilities through standard APIs, launching enterprise and IoT services and using AI to personalize offers and service. Each of these depends on integrating network, customer, product and billing data that has historically lived in separate silos.
Hanoi Technology helps operators build that data foundation and apply AI on top of it. We modernize OSS and BSS data with TM Forum Open APIs and information models, build customer analytics, churn and next-best-action models, apply machine learning to network performance and fault management and develop applications that use network APIs such as those defined by the GSMA Open Gateway and CAMARA initiatives.
The Challenge
The Data Challenges Facing Telecom Operators
Complex, layered technology stacks make data hard to unify and act on quickly.
Siloed OSS, BSS and Network Data
Billing, CRM, product catalogs, inventory, network management and probe data were built by different teams and vendors over decades. A single customer or service issue may require data from a dozen systems to understand.
High Churn and Commoditized Offers
In saturated markets, customers switch for small price differences or after a few bad experiences. Generic retention offers waste margin, while at-risk customers are often identified too late.
Network Complexity and Operational Cost
5G standalone, network slicing, virtualized and cloud-native functions and multi-vendor radio networks create far more configuration and alarm data. Manual operations cannot keep pace, and outages are costly.
Fraud and Security Threats
SIM swap fraud, international revenue share fraud, SMS phishing and signaling attacks target operators and their customers. Telecom regulators and customers expect operators to detect and stop abuse quickly.
Business Value
What Modern Data and AI Deliver for Operators
Lower Churn and Higher Lifetime Value
Churn propensity and next-best-action models target the right retention offer to the right customer at the right moment. Margin is protected while loyalty improves.
More Autonomous Network Operations
Alarm correlation, anomaly detection and predictive fault management reduce noise and resolve incidents faster. Engineers focus on improvement rather than firefighting.
Faster Product and Service Launches
Modern catalogs and standards-based APIs let new bundles and enterprise services launch in weeks. Partners integrate more easily.
New Revenue from Network APIs
Exposing capabilities such as quality on demand, location verification and SIM swap checks creates revenue from developers and enterprises.
Better Customer Experience
Linking network quality to customer journeys reveals where experience suffers. Service and network teams fix problems that matter most to customers.
Reduced Fraud Losses
Real-time detection of SIM swap, revenue share and messaging fraud protects revenue and customers. Investigators get prioritized, explained alerts.
The Network Is Becoming a Platform
Operators that combine autonomous operations with programmable, API-exposed networks can move from selling connectivity to selling outcomes. That shift depends on clean, real-time data flowing between network, IT and partner systems. We help operators build that data fabric step by step.
Our Services
Our Telecommunications Solutions
Six solution areas spanning customer, network, IT and new services.
Telecom Data Platform and OSS/BSS Data Modernization
We consolidate billing, CRM, product, usage and network data into a governed lakehouse aligned with the TM Forum Information Framework (SID), and modernize integrations with TM Forum Open APIs.
- Telecom data model aligned with SID
- CDR, usage and event pipelines
- Open API based integration services
Customer Analytics, Churn and Next-Best-Action
We develop churn, upsell, credit and lifetime value models and orchestrate next-best-action decisions across retail, contact center and digital channels.
- Churn and propensity models
- Next-best-action decisioning
- Campaign and retention measurement
Network Analytics and AIOps
We apply machine learning to performance counters, alarms and topology data for anomaly detection, alarm correlation, capacity planning and predictive maintenance.
- Alarm correlation and root-cause analysis
- Network anomaly detection
- Capacity and traffic forecasting
Network APIs and Digital Services
We build applications, developer portals and integrations that use network APIs such as CAMARA specifications, and digital self-service apps for consumers and enterprises.
- Network API integration and exposure
- Developer portal and onboarding flows
- Consumer and enterprise self-service apps
Fraud and Revenue Assurance Analytics
We detect SIM swap, subscription, revenue share and messaging fraud in near real time and reconcile usage, rating and billing to find revenue leakage.
- Real-time fraud detection models
- Revenue assurance reconciliation
- Fraud case management dashboards
Generative AI for Customer Care and Operations
We deploy assistants for contact center agents, field technicians and network engineers, grounded in product, billing and network documentation.
- Agent assist and bill explanation
- Technician troubleshooting assistant
- Evaluation and safety guardrails
Explore
Services for Telecommunications
- Big DataProcess network events and usage records at scale.Learn more
- Machine LearningChurn, fraud and network anomaly models.Learn more
- Generative AIAgent assist and technician copilots.Learn more
- Data IntegrationConnect OSS, BSS and partner systems.Learn more
- HyperautomationAutomate order, provisioning and care processes.Learn more
- Cloud MigrationMove IT and data workloads to the cloud.Learn more
Our Approach
How We Engage with Telecom Operators
A pragmatic approach that delivers value inside complex, multi-vendor environments.
- 01
Architecture and Data Discovery
We map the relevant OSS, BSS and network systems, data flows, integration patterns and ownership, and identify where data quality or latency limits the business.
Deliverables: Systems and data flow map · Data quality and latency findings
- 02
Use Case Prioritization and KPIs
We work with commercial, network and IT leaders to rank use cases by value and feasibility and agree measurable targets such as churn reduction or mean time to repair.
Deliverables: Prioritized roadmap · Target KPIs and baselines
- 03
Standards-Based Data Foundation
We build pipelines and data models aligned with TM Forum standards where practical, so assets are reusable across use cases and vendors.
Deliverables: Curated data products · Integration and API specifications
- 04
Model and Application Delivery
We build models, decision logic and applications in sprints, testing them against historical data and controlled pilots with business teams.
Deliverables: Validated models · Pilot results
- 05
Operational Integration and Scale
We integrate results into campaign tools, NOC workflows and care systems, monitor performance and expand to additional markets, segments or network domains.
Deliverables: Production integration · Monitoring and scaling plan
Use Cases
Telecommunications Use Cases
Concrete scenarios across consumer, enterprise and network operations.
Experience-Based Churn Prevention
Churn models combine billing, usage, care contacts and network quality per customer. Customers with repeated dropped calls receive proactive fixes and tailored offers before they leave.
Alarm Correlation in the NOC
Thousands of daily alarms from radio, transport and core networks are grouped into probable incidents with likely root causes. Engineers resolve incidents faster and ticket volumes fall.
SIM Swap Fraud Prevention
Unusual SIM swap requests are scored in real time, and banks can query a SIM swap network API before approving transactions. Account takeover fraud becomes harder for criminals.
Fiber Rollout Demand Planning
Address-level data on demographics, competition and existing service interest predicts take-up rates. Rollout plans prioritize areas with the strongest business case.
Bill Shock and Bill Explanation Assistant
A generative AI assistant explains unusual charges to customers and agents using billing records and tariff rules. Care calls about bills become shorter and less frequent.
Enterprise IoT Connectivity Analytics
Enterprise customers see dashboards of device connectivity, data usage and anomalies across their IoT fleets. The operator sells value-added analytics on top of connectivity.
Technology
Platforms and Standards We Work With in Telecommunications
We build on telecom industry standards and scalable data and cloud platforms.
- TM Forum Open APIs
- TM Forum ODA
- TM Forum SID
- CAMARA APIs
- GSMA Open Gateway
- 3GPP data interfaces
- O-RAN
- Apache Kafka
- Apache Flink
- Databricks
- Snowflake
- Google Cloud
- Azure
- AWS
- Elastic
- Power BI
Platforms
Deliver Telecommunications on Your Preferred Platform
- Google CloudBigQuery, Looker and Vertex AI for data-driven organizations.Explore
- Microsoft AzureModernize data, analytics and AI within your Azure tenant.Explore
- AWSBuild, migrate and run data and AI workloads on Amazon Web Services.Explore
- DatabricksUnified lakehouse for data engineering, analytics and AI.Explore
- SnowflakeElastic cloud data platform for analytics and data sharing.Explore
Why Hanoi Technology
Why Organizations Choose Hanoi Technology
Senior, Cross-Functional Teams
Strategy, data, AI, cloud and engineering specialists work as one team, so nothing is lost between hand-offs.
Proven Delivery
More than 50 projects delivered for clients in North America, Europe and Asia-Pacific.
Radical Transparency
A written update every week and a demo of working software every sprint, so you always know where things stand.
Cost-Effective Global Delivery
Experienced engineers from our Hanoi delivery hub, with working-hour overlap for every major time zone.
Success Story · SaaS
AI support assistant and smart escalation for a global SaaS company
A project-management SaaS provider receiving thousands of support requests a day needed faster answers without growing the support team. We built an AI assistant grounded in its knowledge base, with escalation to human agents.
Read the Full StoryMore Success Stories
Fintech
+162%monthly active usersAll-in-one digital banking app for a traditional bank
A traditional financial institution wanted to compete with neobanks for mobile-first customers. We replaced a set of separate banking, investing and payment apps with one product that people use every day.
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Get More Value from Your Network and Customer Data
Book a free consultation to discuss churn, network operations, OSS and BSS or network API priorities with our telecom team. We reply to every enquiry within 24 hours.
Telecommunications FAQ
Do you follow TM Forum standards?
Where they fit the problem, yes. We use the TM Forum Information Framework (SID) as a reference for telecom data models and Open APIs for integrations such as product catalog, ordering, customer and trouble ticket management. Aligning with these standards makes solutions easier to integrate with vendor products and partners. We adapt pragmatically to the systems you already have rather than forcing a full re-architecture.
Can you process network and usage data at operator scale?
Yes. We design streaming and batch pipelines that handle high volumes of call detail records, session records, performance counters and alarms, with partitioning, compression and tiered storage to control cost. Architectures are load-tested against your expected volumes. Where data must stay on premises for regulatory or cost reasons, we design hybrid solutions that keep heavy processing close to the data.
How do you protect subscriber data?
Subscriber data, including location and communications metadata, is subject to telecom privacy rules and data protection laws. We apply strict access controls, pseudonymization, data minimization and retention policies, and keep analytics environments separate from operational systems. We work within your lawful interception, data retention and regulatory reporting obligations and involve your privacy team in design decisions.
What are network APIs and how can operators benefit?
Network APIs expose operator capabilities, such as verifying a phone number, checking for a recent SIM swap, requesting quality on demand or confirming device location, to developers in a standardized way. Industry initiatives such as GSMA Open Gateway and the CAMARA project define common APIs so developers can reach customers of many operators. We help operators expose and productize these APIs and help enterprises build applications that use them.
How long does a churn or network analytics project take?
A first churn model with a controlled retention campaign typically takes about three to four months, depending on data access. Network anomaly detection or alarm correlation for one domain often reaches a pilot in a similar time frame. Results are measured against control groups or historical baselines so the business impact is clear before scaling.
Can you work alongside our existing network and IT vendors?
Yes. Operators typically run multi-vendor environments, and we focus on integrating data and building analytics and applications across them. We work with your vendors’ interfaces and APIs and coordinate with their teams where needed. Our engagement models include dedicated teams that join your delivery organization and managed services for operating data platforms and models.