Business Consulting
Business Consulting Services
Strategy, risk, governance and process advice from consultants who also build the data platforms, applications and AI solutions that put it into practice.
Advice That Is Designed to Be Delivered
Many strategy documents fail not because the analysis is wrong but because nobody can execute them. Roadmaps assume data that does not exist, operating models ignore system constraints, and risk or governance frameworks stay on paper because no one translated them into processes, controls and tooling. The gap between recommendation and implementation is where most value is lost.
Hanoi Technology’s business consultants work side by side with our data, cloud and software engineers. That means every recommendation, from an IT strategy to a credit risk model or an AI governance framework, is tested for technical feasibility, sized realistically and backed by a team that can implement it as a project, a dedicated team or a managed service.
The Challenge
Why Transformation Programs Lose Momentum
Leadership teams tell us about the same barriers between ambition and results.
Strategy Disconnected from Technology
Business goals and IT priorities are set separately. Investments end up in systems that do not support the capabilities the business actually needs.
Risk and Compliance Pressure
Regulators, auditors and customers expect stronger risk management, data protection and AI oversight, often faster than internal processes can adapt.
Data and AI Without Guardrails
Teams adopt analytics and AI tools quickly, but ownership, quality standards, access rules and accountability lag behind, creating hidden risk.
Inefficient, Manual Operations
Core processes rely on workarounds, re-keying and approvals by email. Costs rise with volume, and customers feel the delays.
Business Value
What Our Consulting Delivers
Clear Priorities
A shared, quantified view of which initiatives create the most value and in what order to pursue them.
Feasible Roadmaps
Plans validated by architects and engineers, with realistic effort, dependencies and costs instead of optimistic estimates.
Stronger Risk Control
Risk models, policies and controls that satisfy regulators and auditors while supporting faster business decisions.
Trusted Data and Responsible AI
Governance frameworks that define ownership, quality and accountability and are embedded in everyday tools.
Measurable Efficiency Gains
Process improvements and automation that reduce cycle times, errors and cost per transaction.
A Path to Execution
Seamless transition from advice to delivery with the same team, avoiding handover losses.
Consulting with Engineers in the Room
We believe the best way to de-risk a strategy is to involve the people who will build it from the start. Our consultants and engineers run workshops together, so trade-offs between ambition, cost, time and technical risk are made explicitly and early, not discovered months later during implementation.
Our Services
Hanoi Technology’s End-to-End Business Consulting Services
Four consulting practices that connect business goals with data and technology.
Business and IT Strategy
We align technology investment with business goals through capability assessments, target operating models, architecture roadmaps and investment cases.
- Capability and maturity assessment
- Target operating model
- Technology roadmap and business case
Credit Risk Management
We help lenders build and validate credit scoring, expected credit loss and portfolio monitoring solutions on modern data platforms.
- Scorecard and PD, LGD, EAD models
- IFRS 9 expected credit loss support
- Early warning and portfolio dashboards
Data and AI Governance
We design pragmatic governance for data and AI, including ownership, quality, lineage, access, model risk and responsible AI practices.
- Governance operating model
- Data catalog and quality rules
- AI risk and model inventory
Operational Excellence
We analyze and redesign core processes using process mining, lean methods and targeted automation to reduce cost and cycle time.
- Process discovery and mining
- Future-state process design
- Automation and KPI tracking
Explore
Explore Our Business Consulting Services
- Business and IT StrategyCapability-based strategy, operating models and technology roadmaps tied to business value.Learn more
- Credit Risk ManagementCredit scoring, expected credit loss and portfolio monitoring on modern data platforms.Learn more
- Data and AI GovernanceOwnership, quality, lineage and responsible AI controls embedded in everyday tools.Learn more
- Operational ExcellenceProcess mining, lean redesign and automation that reduce cost and cycle time.Learn more
Our Approach
How We Run Consulting Engagements
Structured, evidence-based work with short feedback loops and tangible outputs.
- 01
Frame the Objective
We agree on the business question, scope, stakeholders and success criteria with your sponsor, so the engagement stays focused.
Deliverables: Engagement charter · Stakeholder map
- 02
Gather Evidence
We combine interviews and workshops with data analysis, system reviews and process mining to build an objective picture of the current state.
Deliverables: Current-state assessment · Data-backed findings
- 03
Design Options
We develop and compare options with their benefits, costs, risks and dependencies, validated by our architects and engineers.
Deliverables: Option analysis · Recommended target state
- 04
Plan the Roadmap
We translate the recommendation into a sequenced roadmap with initiatives, owners, budgets and measurable milestones.
Deliverables: Roadmap and business case · Governance and KPI framework
- 05
Support Execution
We help mobilize the program and can deliver initiatives directly, with weekly written progress updates and sprint demos.
Deliverables: Mobilization plan · Delivery and benefits tracking
Use Cases
Where Clients Engage Us
Typical situations that lead organizations to our consulting teams.
Post-Merger Technology Alignment
Two merged companies need a common view of applications, data and processes. We map overlaps and define a consolidation roadmap with clear priorities.
Lender Modernizing Credit Decisions
A consumer lender moves from manual rules to statistical scorecards and automated decisioning, with documentation suitable for model validation.
Preparing for AI Regulation
A company using AI in customer-facing processes builds an AI inventory, risk classification and oversight process aligned with emerging regulation.
Finance Process Streamlining
A shared service center uses process mining on purchase-to-pay data to find rework loops and automates the highest-volume exceptions.
Data Strategy for a Growing Scale-Up
A fast-growing business defines data ownership, a target data platform and the first analytics use cases to support its next growth phase.
Cloud and Sourcing Decisions
Leadership compares in-house, outsourced and managed service options for IT operations using a transparent cost and risk model.
Technology
Frameworks and Tools We Use
Recognized frameworks and practical tools that make recommendations concrete and measurable.
- TOGAF
- Business Capability Modeling
- ArchiMate
- DAMA-DMBOK
- NIST AI RMF
- ISO/IEC 42001
- Lean Six Sigma
- BPMN 2.0
- Celonis
- Microsoft Power Automate
- Microsoft Purview
- Collibra
- Power BI
- Python
- Jira
- Miro
Platforms
Deliver Business Consulting on Your Preferred Platform
Why Hanoi Technology
Why Organizations Choose Hanoi Technology
Senior, Cross-Functional Teams
Strategy, data, AI, cloud and engineering specialists work as one team, so nothing is lost between hand-offs.
Proven Delivery
More than 50 projects delivered for clients in North America, Europe and Asia-Pacific.
Radical Transparency
A written update every week and a demo of working software every sprint, so you always know where things stand.
Cost-Effective Global Delivery
Experienced engineers from our Hanoi delivery hub, with working-hour overlap for every major time zone.
Success Story · HR tech
AI candidate screening and matching for an HR tech startup
An HR tech startup processing thousands of applications a month needed recruiters to spend less time screening CVs. We built resume parsing, job matching and an automated shortlisting workflow.
Read the Full StoryMore Success Stories
SaaS
75%of tickets fully automatedAI support assistant and smart escalation for a global SaaS company
A project-management SaaS provider receiving thousands of support requests a day needed faster answers without growing the support team. We built an AI assistant grounded in its knowledge base, with escalation to human agents.
Fintech
+162%monthly active usersAll-in-one digital banking app for a traditional bank
A traditional financial institution wanted to compete with neobanks for mobile-first customers. We replaced a set of separate banking, investing and payment apps with one product that people use every day.
Resources
Featured Resources
Industry trends and practical guidance to help you get more value from data, AI and technology.
FSMA 204 After the Delay: Using Shipment Monitoring to Get Traceability-Ready by 2028
The FDA Food Traceability Rule deadline moved to July 2028, but the data work is large. Here is how to use shipment monitoring and event data to get ready without wasting the extra time.
CSRD After the Omnibus: What the Revised ESRS Mean for Reporting From 2027
The Omnibus and the simplified ESRS reshaped EU sustainability reporting in 2026. Here is who is in scope, what changed in the standards and how to adapt your data and process.
OpenTelemetry in 2026: Building a Vendor-Neutral Observability Strategy
OpenTelemetry has become the default way to collect telemetry. Here is what changed in 2026 and a practical roadmap for a vendor-neutral observability stack.
Turn Your Strategy into Results
Tell us about the decision, risk or process you want to improve. We will reply within 24 hours to arrange a free consultation and suggest a focused first step.
Business Consulting FAQ
How is your consulting different from a traditional strategy firm?
Our consultants work in the same teams as our data, cloud and software engineers. Recommendations are checked for technical feasibility and realistic cost before they reach your leadership, and we can implement them ourselves rather than handing over a report. This reduces the risk of attractive plans that fail on data availability, integration effort or skills, and shortens the time between decision and first results.
How long does a typical consulting engagement take?
Focused assessments, such as a data governance maturity review or a process mining diagnostic, usually take four to eight weeks. Broader strategy and target operating model work typically takes two to three months. We agree on scope and outputs up front and share findings throughout, rather than presenting everything at the end. Many clients then continue with implementation phases delivered by the same team.
How are consulting engagements priced?
Most assessments and strategy projects are offered at a fixed price based on an agreed scope, number of workshops and deliverables. Longer advisory roles or implementation support can be priced on a time-and-materials or dedicated-team basis. The main cost drivers are the breadth of scope, the number of business units and locations involved, and the depth of data analysis required.
Which industries do you work with?
Our consulting practices are cross-industry, with particular depth in financial services, fintech, retail and e-commerce, logistics, real estate, education and SaaS. Credit risk management is specific to lending businesses, while strategy, governance and operational excellence apply broadly. We serve clients in North America, Europe and Asia-Pacific from our delivery hub in Hanoi, Vietnam.
What will we receive at the end of an engagement?
Deliverables depend on the service but are always practical: assessment reports with evidence, target-state designs, prioritized roadmaps with effort and cost estimates, business cases, policies and control frameworks, and process models. We favor artifacts your teams can use directly, such as backlogs, KPI definitions, data quality rules or configured tools, over long slide decks that sit unread after the final presentation.
Can you support execution after the strategy phase?
Yes. Because our consultants work alongside engineering teams, we can move straight into delivery, whether that means building a data platform, implementing a governance tool, developing a credit risk model or automating processes. You can engage us for a defined project, a dedicated team or ongoing managed services, with weekly written progress updates and sprint demos keeping stakeholders informed.