AI Solutions
AI Solutions That Deliver Measurable Results
From the first AI strategy workshop to monitored production systems, we help you choose the right AI problems, build solutions your teams trust and run them reliably at scale.
Turn AI Ambition into Operational Advantage
Most organizations no longer ask whether to use AI; they ask where it pays off, how to keep it safe and how to move beyond a growing collection of disconnected pilots. Answering those questions takes more than a model. It takes clean and well-governed data, a clear link between each use case and a business metric, engineering discipline to ship and operate the solution, and governance that satisfies risk, legal and security teams.
Hanoi Technology brings these pieces together. Our AI practice spans strategy and governance, generative AI and agents, classical machine learning and forecasting, mathematical optimization, shared AI platforms and end-to-end process automation. You can engage us for a single use case, a portfolio roadmap or a dedicated team that builds and operates AI alongside your own engineers.
The Challenge
Why AI Initiatives Stall Between Pilot and Production
The technology is rarely the bottleneck. These are the patterns we see most often when AI programs lose momentum.
Pilots Without a Business Owner
Proofs of concept are often launched by technical teams to explore a capability rather than to move a metric. When the demo ends, nobody owns adoption, budget or the process change needed to capture value, so the solution quietly fades away.
Data That Is Not Ready for AI
Models inherit every gap in the data they learn from: missing history, inconsistent definitions, unlabeled examples and restricted access. Teams discover these issues late, after timelines and expectations have already been set.
Unclear Risk and Accountability
Without agreed policies for model approval, human oversight, privacy and explainability, every new use case triggers a fresh debate with legal and compliance. Emerging rules such as the EU AI Act make that ambiguity more expensive.
No Repeatable Path to Operate AI
Each team picks its own tools, deploys models by hand and monitors them inconsistently, if at all. Costs, quality and security drift until an incident forces a rebuild, and the next project starts again from zero.
Business Value
What a Mature AI Capability Gives Your Business
Decisions Backed by Evidence
Forecasts, risk scores and optimized plans replace gut feel in pricing, inventory, staffing and credit. Decision makers see the reasoning and the expected impact before they act.
Productivity in Knowledge Work
Assistants and agents draft, summarize, classify and route work across documents, tickets and email. Specialists spend their time reviewing and deciding instead of copying and searching.
Better Customer Experiences
Personalized recommendations, faster answers and proactive service make every interaction feel relevant. Customers get help in their own language at any hour.
Lower Operating Costs
Automation and optimization remove manual steps, rework and waste from core processes. Savings are tracked against an agreed baseline rather than estimated after the fact.
Controlled Risk and Compliance
A clear governance model, documented controls and auditable decisions let you scale AI with the confidence of your board, regulators and customers.
Faster Delivery of Every New Use Case
Shared platforms, reusable components and agreed patterns shorten the path from idea to production, so the tenth use case costs far less than the first.
AI Is an Engineering and Management Discipline
The organizations that win with AI treat it like any other critical capability: with a portfolio, owners, standards, budgets and service levels. Models change every few months, but the disciplines of good data, rigorous evaluation and careful operation do not. That is where we focus.
Our Services
Hanoi Technology’s End-to-End AI Services
Six complementary capabilities that can be engaged individually or combined into a single AI program.
AI Strategy and AI Governance
We identify and prioritize AI opportunities, define the target operating model and put in place governance aligned with frameworks such as the NIST AI RMF and ISO/IEC 42001.
- AI opportunity portfolio
- AI policy and risk framework
- Operating model and roadmap
Generative AI
We build retrieval-augmented assistants, copilots and AI agents grounded in your own content, evaluated against real tasks and hardened for production use.
- RAG assistants and search
- Agents with approval steps
- Evaluation and LLMOps
ML and Predictive Analytics
We design forecasting, classification and anomaly detection models that predict demand, churn, risk and failure, and embed them into everyday decisions.
- Demand and revenue forecasts
- Churn and risk scoring
- Monitored model pipelines
AI Planning and Optimization
We combine predictions with mathematical optimization to produce schedules, routes, allocations and prices that respect real-world constraints.
- Optimization models
- Scenario planning tools
- Planner-facing interfaces
AI Platforms
We build the shared MLOps and LLMOps foundation, including model registries, feature stores, AI gateways and guardrails, so every team can ship AI safely.
- Reference architecture
- CI/CD for models and prompts
- Central AI control layer
Hyperautomation
We orchestrate process mining, workflow, RPA, document AI and agents to automate processes end to end rather than one task at a time.
- Process discovery
- Intelligent document processing
- Automation center of excellence
Explore
Explore Our AI Solutions Services
- AI Strategy and AI GovernancePrioritize the right AI use cases and govern them responsibly.Learn more
- Generative AIAssistants, copilots and agents grounded in your own data.Learn more
- ML and Predictive AnalyticsForecasts and risk scores embedded in everyday decisions.Learn more
- AI Planning and OptimizationOptimal schedules, routes and allocations under real constraints.Learn more
- AI PlatformsMLOps, LLMOps and a central control layer for all AI workloads.Learn more
- HyperautomationEnd-to-end process automation with workflow, RPA and AI.Learn more
Our Approach
How We Take AI from Idea to Impact
A staged approach that proves value early, manages risk deliberately and builds capability you keep.
- 01
Assess and Prioritize
We interview business and technology leaders, review data assets and score candidate use cases on value, feasibility and risk. The output is a short list that leadership can fund with confidence.
Deliverables: AI opportunity matrix · Data readiness findings
- 02
Design the Solution and Controls
For each selected use case we define success metrics, architecture, data flows, human oversight and the risk classification that determines which governance controls apply.
Deliverables: Solution design · Risk assessment
- 03
Prove Value Quickly
We build a working pilot on real data in weeks, evaluate it against a baseline and present results transparently, including what did not work.
Deliverables: Pilot with evaluation report · Business case update
- 04
Industrialize and Integrate
We harden the solution with security, monitoring, automated pipelines and integration into the systems people already use, then support user adoption.
Deliverables: Production release · Runbooks and training
- 05
Operate, Measure and Scale
We monitor quality, cost and business impact in production, retrain or tune when needed and reuse components to accelerate the next use cases.
Deliverables: Value and performance dashboard · Scaling roadmap
Use Cases
Where Our Clients Apply AI
Representative scenarios across industries, each tied to a measurable outcome.
Customer Support Automation
An AI assistant resolves routine tickets using the help center and order data, and hands complex cases to agents with a summary attached. Resolution times fall and agents focus on high-value conversations.
Demand Forecasting for Retail
Store and SKU level forecasts combine sales history, promotions and seasonality to drive replenishment. Planners reduce both stockouts and excess inventory.
Fleet and Route Optimization
Delivery routes are re-optimized daily against time windows, vehicle capacity and driver shifts. Logistics teams cut distance driven and late deliveries.
Contract and Document Intelligence
Language models extract parties, dates, obligations and risks from contracts and invoices into structured records. Legal and finance teams review exceptions instead of reading every page.
Credit and Fraud Risk Scoring
Machine learning models score applications and transactions in real time with explanations for each decision. Risk teams approve more good customers while catching more fraud.
Personalized Product Recommendations
Recommendation models adapt the storefront, search results and emails to each visitor’s behavior. E-commerce teams lift conversion and average order value.
Technology
Technologies We Work With
We choose tools for fit, cost and your existing landscape, not out of vendor loyalty.
- Azure AI Foundry
- Amazon Bedrock
- Amazon SageMaker
- Google Vertex AI
- Databricks
- Snowflake Cortex
- OpenAI
- Anthropic Claude
- Llama
- PyTorch
- scikit-learn
- XGBoost
- MLflow
- LangGraph
- Gurobi
- Google OR-Tools
Platforms
Deliver AI Solutions on Your Preferred Platform
- Microsoft AzureModernize data, analytics and AI within your Azure tenant.Explore
- AWSBuild, migrate and run data and AI workloads on Amazon Web Services.Explore
- Google CloudBigQuery, Looker and Vertex AI for data-driven organizations.Explore
- DatabricksUnified lakehouse for data engineering, analytics and AI.Explore
- SnowflakeElastic cloud data platform for analytics and data sharing.Explore
Why Hanoi Technology
Why Organizations Choose Hanoi Technology
Senior, Cross-Functional Teams
Strategy, data, AI, cloud and engineering specialists work as one team, so nothing is lost between hand-offs.
Proven Delivery
More than 50 projects delivered for clients in North America, Europe and Asia-Pacific.
Radical Transparency
A written update every week and a demo of working software every sprint, so you always know where things stand.
Cost-Effective Global Delivery
Experienced engineers from our Hanoi delivery hub, with working-hour overlap for every major time zone.
Success Story · SaaS
AI support assistant and smart escalation for a global SaaS company
A project-management SaaS provider receiving thousands of support requests a day needed faster answers without growing the support team. We built an AI assistant grounded in its knowledge base, with escalation to human agents.
Read the Full StoryMore Success Stories
Logistics
−25%operational costsRoute optimization and fleet visibility for a regional logistics company
A regional delivery company handling thousands of shipments a day was planning routes and dispatching by hand. We built dynamic route optimization, a fleet dashboard and a driver app.
E-commerce and retail
+32%conversion ratePersonalized shopping experience for a US fashion retailer
A fast-growing US fashion and lifestyle retailer had plenty of traffic but a 2.1% conversion rate. We combined a recommendation engine with a simpler path from discovery to checkout.
Resources
Featured Resources
Industry trends and practical guidance to help you get more value from data, AI and technology.
FSMA 204 After the Delay: Using Shipment Monitoring to Get Traceability-Ready by 2028
The FDA Food Traceability Rule deadline moved to July 2028, but the data work is large. Here is how to use shipment monitoring and event data to get ready without wasting the extra time.
CSRD After the Omnibus: What the Revised ESRS Mean for Reporting From 2027
The Omnibus and the simplified ESRS reshaped EU sustainability reporting in 2026. Here is who is in scope, what changed in the standards and how to adapt your data and process.
OpenTelemetry in 2026: Building a Vendor-Neutral Observability Strategy
OpenTelemetry has become the default way to collect telemetry. Here is what changed in 2026 and a practical roadmap for a vendor-neutral observability stack.
Find Out Where AI Can Pay Off for You
Book a free consultation with our AI team to review your priorities, data and constraints. You will leave with a shortlist of realistic use cases and a clear view of the next step.
AI Solutions FAQ
Where should we start if we have no AI in production yet?
Start with a short assessment rather than a technology choice. We spend two to four weeks with your business and data owners to list candidate use cases, check which have usable data and a clear owner, and estimate value and risk for each. Usually one or two stand out as quick, low-risk wins. Delivering those builds credibility, reveals data gaps early and funds the broader program, while the assessment gives you a roadmap for what follows.
How do you decide between generative AI, machine learning and optimization?
We start from the decision or task, not the technique. If the job involves reading, writing or conversing over unstructured content, generative AI is usually the right tool. If you need to predict a number or a probability from historical data, classical machine learning tends to be more accurate, cheaper and easier to explain. If you must choose the best plan among many options under constraints, optimization is the answer. Many strong solutions combine two or three of these.
What drives the cost of an AI project?
The main drivers are data preparation, integration with existing systems, the level of reliability and oversight required, and ongoing run costs such as compute and model usage fees. Model building is often a smaller share than clients expect. We provide an estimate after the assessment, propose a fixed-scope pilot to validate assumptions, and give a cost-per-transaction forecast for production so you can compare running costs against the expected value.
How long does it take to get an AI solution into production?
A focused pilot on available data typically takes six to ten weeks. Moving to production adds hardening, security review, integration and user training, which commonly takes another two to four months depending on the systems involved and your approval processes. Programs that already have a shared AI platform and agreed governance move considerably faster, which is why we often build those foundations alongside the first use cases.
How do you keep our data secure and private?
We design every solution so data stays within your chosen cloud tenancy or region wherever possible, use enterprise model endpoints that do not train on your inputs, apply role-based access and encryption, and log all access. Sensitive fields can be masked or excluded before they reach a model. We document data flows for your security and privacy teams during design, not after build, so approvals do not become a last-minute blocker.
Can you work with our internal data science and engineering teams?
Yes, and we prefer to. We can lead delivery, work as an embedded extension of your team or provide specific roles such as ML engineers or AI architects. Every engagement includes weekly written progress updates, sprint demos, shared repositories and documentation, so your people understand and can own what we build. Many clients start with a project and move to a dedicated team or managed service once solutions are live.