Managed Services
AWS Managed Services
Run your Amazon Web Services environment securely and efficiently, with an operations team that manages accounts, workloads, security and costs for you.
Operate AWS with Confidence at Any Scale
Amazon Web Services gives teams enormous flexibility: hundreds of services, many regions and almost unlimited capacity. That flexibility also creates operational responsibility. Under the shared responsibility model, AWS secures the underlying cloud, while you remain responsible for configuring identities, networks, data protection, patching and everything you deploy. As accounts, workloads and teams multiply, keeping that under control becomes a full-time job.
Hanoi Technology operates AWS environments for organizations that want reliable, well-governed cloud operations without building a large in-house team. We work with AWS Organizations and Control Tower landing zones, manage workloads with Terraform or CloudFormation, monitor with CloudWatch and your preferred tools, and review environments regularly against the AWS Well-Architected Framework.
The Challenge
Common Challenges Running Workloads on AWS
These issues often appear once AWS usage grows beyond a few experimental accounts.
Account and Permission Sprawl
Teams create accounts, roles and access keys as needed. Without a landing zone, guardrails and regular reviews, permissions become overly broad and difficult to audit.
Inconsistent Monitoring
Some workloads have detailed CloudWatch alarms and dashboards, others none. Incidents are detected by customers, and logs are scattered across accounts and regions.
Patching and Lifecycle Gaps
EC2 instances, container images, RDS engines and EKS clusters fall behind on patches and versions, raising security risk and creating forced upgrades under time pressure.
Rising Monthly Bills
Oversized instances, idle resources, unattached volumes, data transfer charges and unused commitments push costs up, often without clear ownership by team or product.
Business Value
Benefits of Our AWS Managed Services
Well-Governed Account Structure
A multi-account landing zone with service control policies and centralized logging enforces guardrails consistently.
Proactive Reliability
Standardized CloudWatch monitoring, alarms and runbooks detect issues early and shorten recovery times.
Continuous Security Posture
Findings from Security Hub, GuardDuty and Inspector are triaged and remediated on a regular schedule.
Cost Under Control
Tagging, Cost Explorer reporting, rightsizing and Savings Plans management keep spending aligned with value.
Tested Recovery
AWS Backup policies and restore tests confirm you can meet your recovery objectives when it matters.
Engineering Time Back
Your developers focus on product work while routine AWS operations are handled by specialists.
Well-Architected as a Habit, Not an Audit
The AWS Well-Architected Framework describes good practice across operational excellence, security, reliability, performance efficiency, cost optimization and sustainability. We use it as a recurring review routine, not a one-off assessment, so findings feed directly into our operations backlog and your environment improves steadily over time.
Our Services
Hanoi Technology’s End-to-End AWS Managed Services Services
AWS operations services that can be combined to match your needs.
Landing Zone and Account Governance
We set up or take over AWS Organizations and Control Tower environments with account structure, guardrails, IAM Identity Center and centralized logging.
- Multi-account structure
- Service control policies
- Centralized CloudTrail and Config
Monitoring and Incident Response
We implement CloudWatch metrics, logs, alarms and dashboards, integrate them with your alerting tools and respond to incidents using documented runbooks.
- CloudWatch alarms and dashboards
- Incident runbooks
- Escalation and on-call integration
Patching and Lifecycle Management
We patch EC2 fleets with Systems Manager, keep RDS, EKS, Lambda runtimes and container images current and plan upgrades ahead of end-of-support dates.
- Patch baselines and windows
- EKS and RDS upgrade planning
- Lifecycle calendar
Backup and Disaster Recovery
We define AWS Backup plans, cross-region or cross-account copies and recovery procedures, and test restores regularly.
- Backup plans and vaults
- Restore tests
- DR runbooks
Security Operations on AWS
We triage and remediate findings from Security Hub, GuardDuty, Inspector and IAM Access Analyzer, and run periodic access reviews.
- Security findings triage
- IAM and key reviews
- Remediation reports
AWS Cost Optimization
We implement cost allocation tags, budgets and anomaly detection, rightsize resources with Compute Optimizer and manage Savings Plans and Reserved Instances.
- Cost allocation and budgets
- Rightsizing actions
- Commitment planning
Our Approach
Our AWS Onboarding Process
A predictable path from first assessment to steady-state operations.
- 01
Discover and Assess
We review your accounts, architecture, IAM, networking, monitoring, backups and costs, using AWS-native tools and a Well-Architected review.
Deliverables: Assessment report · Prioritized risk list
- 02
Agree Scope and SLAs
We define in-scope accounts and workloads, support hours, priorities, response targets and responsibilities.
Deliverables: Service description · Escalation matrix
- 03
Stabilize and Onboard
We fix critical gaps, standardize monitoring and backups, document runbooks and bring infrastructure under code where needed.
Deliverables: Remediation of critical findings · Runbooks and diagrams
- 04
Run Operations
We handle monitoring, incidents, changes, patching, security reviews and cost management according to the agreed service levels.
Deliverables: Incident and change records · Monthly service report
- 05
Review and Improve
We hold regular service reviews and recurring Well-Architected checks, and maintain an improvement backlog with you.
Deliverables: Quarterly review · Improvement roadmap
Use Cases
AWS Managed Services in Practice
Example environments we operate on AWS.
Containerized SaaS on Amazon EKS
A SaaS company runs microservices on EKS with RDS and ElastiCache. We manage cluster upgrades, node patching, scaling policies and incident response.
Data Lake and Analytics Platform
An analytics team runs S3, Glue, Athena and Redshift. We monitor pipelines, manage permissions with Lake Formation and optimize query and storage costs.
Serverless Application Operations
A business runs Lambda, API Gateway, DynamoDB and Step Functions. We monitor errors and throttling, manage runtime upgrades and tune concurrency and costs.
Post-Migration Optimization
After a lift-and-shift migration to EC2, we rightsize instances, introduce Auto Scaling and plan Savings Plans to reduce monthly costs.
Multi-Account Security Baseline
A growing company consolidates dozens of standalone accounts into AWS Organizations with Control Tower guardrails and centralized security findings.
Disaster Recovery for Critical Systems
A business-critical application gets cross-region backups and a tested recovery runbook aligned with agreed recovery objectives.
Technology
AWS Services and Tools We Manage
We operate native AWS services and the tooling your teams already use.
- AWS Organizations
- AWS Control Tower
- IAM Identity Center
- Amazon EC2
- Amazon EKS
- Amazon RDS
- AWS Lambda
- Amazon S3
- Amazon CloudWatch
- AWS Systems Manager
- AWS Backup
- AWS Security Hub
- Amazon GuardDuty
- AWS Cost Explorer
- Terraform
- AWS CloudFormation
Platforms
Deliver AWS Managed Services on Your Preferred Platform
Why Hanoi Technology
Why Organizations Choose Hanoi Technology
Senior, Cross-Functional Teams
Strategy, data, AI, cloud and engineering specialists work as one team, so nothing is lost between hand-offs.
Proven Delivery
More than 50 projects delivered for clients in North America, Europe and Asia-Pacific.
Radical Transparency
A written update every week and a demo of working software every sprint, so you always know where things stand.
Cost-Effective Global Delivery
Experienced engineers from our Hanoi delivery hub, with working-hour overlap for every major time zone.
Success Story · Food delivery
AI dispatch and live tracking for a food delivery startup
A fast-growing urban food delivery startup was losing customers to slow deliveries at peak times. We built AI order dispatching and connected restaurants, drivers and customers in real time.
Read the Full StoryMore Success Stories
E-commerce and retail
+32%conversion ratePersonalized shopping experience for a US fashion retailer
A fast-growing US fashion and lifestyle retailer had plenty of traffic but a 2.1% conversion rate. We combined a recommendation engine with a simpler path from discovery to checkout.
Logistics
−25%operational costsRoute optimization and fleet visibility for a regional logistics company
A regional delivery company handling thousands of shipments a day was planning routes and dispatching by hand. We built dynamic route optimization, a fleet dashboard and a driver app.
Resources
Featured Resources
Industry trends and practical guidance to help you get more value from data, AI and technology.
FSMA 204 After the Delay: Using Shipment Monitoring to Get Traceability-Ready by 2028
The FDA Food Traceability Rule deadline moved to July 2028, but the data work is large. Here is how to use shipment monitoring and event data to get ready without wasting the extra time.
CSRD After the Omnibus: What the Revised ESRS Mean for Reporting From 2027
The Omnibus and the simplified ESRS reshaped EU sustainability reporting in 2026. Here is who is in scope, what changed in the standards and how to adapt your data and process.
OpenTelemetry in 2026: Building a Vendor-Neutral Observability Strategy
OpenTelemetry has become the default way to collect telemetry. Here is what changed in 2026 and a practical roadmap for a vendor-neutral observability stack.
Let Us Run Your AWS Environment
Tell us about your AWS accounts, workloads and operational pain points. We will reply within 24 hours to arrange a free consultation and outline an onboarding plan.
AWS Managed Services FAQ
Is this the same as the AWS Managed Services offering from Amazon?
No. Amazon offers its own service with a similar name. Our AWS managed services are provided by Hanoi Technology’s operations team: we operate your AWS environment on your behalf, using native AWS tools and infrastructure as code, under a contract and service levels agreed directly with us. We work with AWS as a platform and do not claim any official status beyond that.
Which AWS services do you support?
We support the services most commonly used for production workloads, including EC2, EKS and ECS, Lambda, RDS and Aurora, DynamoDB, S3, VPC networking, CloudFront, API Gateway, data services such as Glue, Athena and Redshift, and security and governance services like Organizations, Control Tower, IAM Identity Center, Security Hub and GuardDuty. If you rely on more specialized services, we confirm coverage during the assessment.
How do you access our AWS accounts?
We use named, least-privilege IAM roles, ideally through IAM Identity Center federated with your identity provider, and avoid long-lived access keys. Access is scoped to in-scope accounts, logged in CloudTrail and reviewable by your security team at any time. Privileged actions can require additional approval. You retain full ownership of the accounts and can revoke our access whenever you choose.
How much can you reduce our AWS costs?
Savings depend heavily on your starting point, so we do not promise a fixed percentage. Common opportunities include rightsizing oversized instances, removing idle resources and unattached storage, adopting Graviton-based instances where compatible, scheduling non-production environments, optimizing storage classes and data transfer, and purchasing Savings Plans for stable workloads. Our initial assessment quantifies the opportunities specific to your environment.
What happens during a major incident?
When a high-priority incident occurs, our on-duty engineer acknowledges it within the agreed response time, starts diagnosis using runbooks and telemetry, and informs your designated contacts. We coordinate with your developers when application changes are needed and open AWS support cases on your behalf if you have an AWS support plan. After resolution we write a post-incident review with root cause and preventive actions.
Do you use infrastructure as code for AWS operations?
Yes, wherever possible. We manage infrastructure with Terraform or AWS CloudFormation, stored in version control and deployed through CI/CD pipelines with peer review. This keeps changes traceable and repeatable and reduces configuration drift. If parts of your environment were created manually, we can import them into code gradually, prioritizing the most critical and frequently changed resources.