Managed Services
Azure Managed Services
Keep your Microsoft Azure infrastructure, data platforms and business applications secure, compliant and cost-efficient with expert day-to-day operations.
Reliable Operations for Your Microsoft Cloud
Many organizations adopt Azure because it extends the Microsoft ecosystem they already rely on: Entra ID for identity, Microsoft 365, Windows Server, SQL Server, Dynamics 365 and Power BI. Over time, the estate grows to include virtual machines, AKS clusters, App Services, Azure SQL, Fabric or Synapse data platforms and hybrid servers. Each new subscription adds policies, networks, identities and costs to manage.
Hanoi Technology operates Azure environments built on the Cloud Adoption Framework landing zone model. We manage subscriptions and management groups with Azure Policy, monitor with Azure Monitor and Log Analytics, patch through Azure Update Manager, protect data with Azure Backup and improve security posture with Microsoft Defender for Cloud, all managed as code with Bicep or Terraform.
The Challenge
Typical Challenges in Azure Environments
Azure estates often grow faster than the processes that govern them.
Subscription and Policy Sprawl
Subscriptions are created per project without a clear management group hierarchy or consistent Azure Policy, leading to inconsistent naming, tagging, networking and security settings.
Identity and Access Complexity
Role assignments, service principals, managed identities and guest users accumulate. Without regular reviews and Privileged Identity Management, excessive permissions go unnoticed.
Hybrid and Legacy Workloads
Windows and SQL Server workloads migrated as virtual machines still need patching, backup and licensing management, often alongside on-premises servers.
Unclear Cost Ownership
Without tagging, budgets and regular Azure Advisor reviews, idle resources and oversized services drive up spend that nobody feels responsible for.
Business Value
What Our Azure Managed Services Deliver
Consistent Governance
Management groups, Azure Policy and standard landing zones apply guardrails automatically across subscriptions.
Proactive Monitoring
Azure Monitor, Log Analytics and alert rules detect problems early, with runbooks for fast and consistent resolution.
Stronger Security Posture
Defender for Cloud recommendations, access reviews and vulnerability management are handled continuously.
Optimized Licensing and Spend
Rightsizing, reservations, savings plans and Azure Hybrid Benefit where eligible keep costs aligned with usage.
Protected Data and Workloads
Azure Backup and Site Recovery configurations are maintained and tested against your recovery objectives.
Integration with the Microsoft Stack
Operations cover the connections between Azure, Entra ID, Microsoft 365 and Power Platform that business processes depend on.
Governance Through Policy, Not Memos
The most reliable way to keep an Azure estate compliant is to encode rules directly in the platform. With management groups, Azure Policy and landing zone templates, requirements such as allowed regions, mandatory tags, encryption and diagnostic settings are enforced automatically for every new resource, rather than depending on each team remembering a document.
Our Services
Hanoi Technology’s End-to-End Azure Managed Services Services
Azure operations services tailored to your workloads and team structure.
Landing Zone and Governance
We design or take over management group hierarchies, subscriptions, Azure Policy assignments, networking hubs and role-based access aligned with the Cloud Adoption Framework.
- Management group design
- Azure Policy initiatives
- Hub-and-spoke networking
Monitoring and Incident Response
We configure Azure Monitor, Log Analytics workspaces, Application Insights and alert rules, and respond to incidents according to agreed priorities.
- Alert rules and action groups
- Workbooks and dashboards
- Incident runbooks
Patching and Update Management
We patch Windows and Linux virtual machines and Arc-enabled servers with Azure Update Manager and keep AKS, App Service and database versions current.
- Maintenance configurations
- AKS upgrade planning
- Patch compliance reports
Backup and Disaster Recovery
We manage Azure Backup policies, Recovery Services vaults and Azure Site Recovery replication, and run regular restore and failover tests.
- Backup policies
- Restore tests
- Site Recovery plans
Security and Identity Operations
We work through Defender for Cloud recommendations, review Entra ID roles and privileged access, and manage Key Vault secrets and certificates.
- Secure score improvement
- Access reviews
- Key and certificate management
Azure Cost Management
We implement tagging, budgets and cost analysis, act on Azure Advisor recommendations and manage reservations and savings plans.
- Cost allocation and budgets
- Rightsizing and cleanup
- Reservation planning
Our Approach
Our Azure Onboarding Process
A controlled transition that strengthens your environment from the start.
- 01
Assess the Estate
We review subscriptions, policies, identities, networks, monitoring, backups, security posture and costs, including a Well-Architected review where useful.
Deliverables: Assessment report · Risk and quick-win list
- 02
Define Service Scope
We agree on in-scope subscriptions and workloads, support hours, priority definitions, response targets and responsibilities.
Deliverables: Service description · RACI and escalation matrix
- 03
Standardize and Onboard
We align governance with landing zone principles, standardize monitoring and backup, and document runbooks.
Deliverables: Policy and monitoring baseline · Runbooks and diagrams
- 04
Operate Day to Day
We manage incidents, changes, patching, security recommendations and costs according to the agreed service levels.
Deliverables: Incident and change records · Monthly service report
- 05
Optimize and Evolve
We hold quarterly service reviews, track improvement actions and adapt the service as your Azure estate grows.
Deliverables: Quarterly review · Improvement backlog
Use Cases
Azure Managed Services in Practice
Examples of Azure environments we operate.
Windows and SQL Server Estate
A company that migrated its Windows and SQL Server workloads to Azure VMs relies on us for patching, backup, monitoring and licensing optimization.
AKS-Based Application Platform
A product team runs microservices on Azure Kubernetes Service. We manage cluster upgrades, node pools, ingress, monitoring and incident response.
Data and Analytics Platform
An analytics team runs Data Factory, Azure SQL, Fabric and Power BI. We monitor pipelines, manage capacity and optimize costs.
Hybrid Servers with Azure Arc
An organization with on-premises servers uses Azure Arc to manage patching, monitoring and policy for both cloud and local machines.
Subscription Governance Cleanup
A business with many unmanaged subscriptions moves to a management group hierarchy with consistent policies, tags and access control.
Dynamics 365 and Integration Support
A company relying on Dynamics 365 and Logic Apps integrations gets monitoring and support for the Azure services that connect its business systems.
Technology
Azure Services and Tools We Manage
Native Azure capabilities and automation tooling we use every day.
- Azure Landing Zones
- Azure Policy
- Microsoft Entra ID
- Azure Virtual Machines
- Azure Kubernetes Service
- Azure App Service
- Azure SQL Database
- Azure Monitor
- Log Analytics
- Azure Update Manager
- Azure Backup
- Azure Site Recovery
- Microsoft Defender for Cloud
- Azure Arc
- Azure Bicep
- Terraform
Platforms
Deliver Azure Managed Services on Your Preferred Platform
Why Hanoi Technology
Why Organizations Choose Hanoi Technology
Senior, Cross-Functional Teams
Strategy, data, AI, cloud and engineering specialists work as one team, so nothing is lost between hand-offs.
Proven Delivery
More than 50 projects delivered for clients in North America, Europe and Asia-Pacific.
Radical Transparency
A written update every week and a demo of working software every sprint, so you always know where things stand.
Cost-Effective Global Delivery
Experienced engineers from our Hanoi delivery hub, with working-hour overlap for every major time zone.
Success Story · SaaS
AI support assistant and smart escalation for a global SaaS company
A project-management SaaS provider receiving thousands of support requests a day needed faster answers without growing the support team. We built an AI assistant grounded in its knowledge base, with escalation to human agents.
Read the Full StoryMore Success Stories
Education and EdTech
2×course completion rateAdaptive learning paths for a global online education platform
An online education platform had strong enrollment but only about 35% of learners finished their course. We built adaptive learning paths, a mobile app for short lessons and progress features that keep learners going.
HR tech
80%faster hiring processAI candidate screening and matching for an HR tech startup
An HR tech startup processing thousands of applications a month needed recruiters to spend less time screening CVs. We built resume parsing, job matching and an automated shortlisting workflow.
Resources
Featured Resources
Industry trends and practical guidance to help you get more value from data, AI and technology.
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CSRD After the Omnibus: What the Revised ESRS Mean for Reporting From 2027
The Omnibus and the simplified ESRS reshaped EU sustainability reporting in 2026. Here is who is in scope, what changed in the standards and how to adapt your data and process.
OpenTelemetry in 2026: Building a Vendor-Neutral Observability Strategy
OpenTelemetry has become the default way to collect telemetry. Here is what changed in 2026 and a practical roadmap for a vendor-neutral observability stack.
Get More from Your Azure Investment
Tell us about your Azure subscriptions, workloads and operational challenges. We will reply within 24 hours to arrange a free consultation and outline an onboarding plan.
Azure Managed Services FAQ
Which Azure workloads do you manage?
We manage infrastructure and platform services commonly used in production, including virtual machines and scale sets, AKS, App Service and Functions, Azure SQL and SQL Managed Instance, storage, networking, Application Gateway and Front Door, Key Vault, data services such as Data Factory, Synapse and Fabric, and hybrid servers through Azure Arc. Coverage for specialized services is confirmed during the assessment.
Can you take over an Azure environment that was not built as a landing zone?
Yes. Many environments grow organically without a formal landing zone. During the assessment we map existing subscriptions, networks, policies and identities, and propose a pragmatic path toward landing zone principles. Changes are planned and executed carefully, often subscription by subscription, so workloads keep running while governance improves. We do not require a full rebuild before starting operations.
How do you secure our Azure environment?
We use Microsoft Defender for Cloud to assess posture and prioritize recommendations, review Entra ID role assignments and privileged access regularly, enforce security settings through Azure Policy, manage secrets and certificates in Key Vault and monitor activity logs. Our own access uses named accounts with least privilege and, where available, just-in-time elevation through Privileged Identity Management, all logged and reviewable.
How do you help reduce Azure costs?
We start with cost visibility through tags, budgets and Cost Management reports by team or application. We then act on Azure Advisor and our own analysis: rightsizing or shutting down underused resources, scheduling non-production environments, selecting appropriate storage tiers, applying Azure Hybrid Benefit where your licenses allow, and purchasing reservations or savings plans for stable workloads. Savings are tracked in monthly reports.
Do you support Microsoft 365 and Power Platform as well?
Our managed service focuses on Azure infrastructure and data platforms. Because many business processes span Azure, Entra ID, Microsoft 365 and Power Platform, we cover the integration points, such as identity, connectors, Logic Apps and data flows, and can extend scope to specific Power Platform or Fabric workloads by agreement. We define the boundaries clearly in the service description.
What reporting will we receive?
Each month you receive a service report covering incidents and their resolution, availability of in-scope services, changes and patches applied, backup and restore test results, security posture trends and open recommendations, and cost development with savings achieved. Quarterly service reviews add a forward-looking roadmap of improvements, upcoming end-of-support dates and planned capacity or architecture changes.