Microsoft
Microsoft Services and Solutions
We design, build and operate business applications, automation, analytics and AI on the Microsoft cloud, from Power Platform and Dynamics 365 to Power BI and Microsoft Fabric.
Turn Your Microsoft Investment into Business Results
Most organizations already run on Microsoft 365, Entra ID and Azure, which makes the wider Microsoft cloud a natural place to build. Power Apps, Power Automate, Copilot Studio and Power Pages let teams create apps, workflows and agents quickly on Dataverse. Dynamics 365 covers sales, service, field operations, finance and supply chain. Power BI and Microsoft Fabric unify data engineering, warehousing, real-time analytics and reporting on OneLake. Together they form a connected platform, but only if they are designed, governed and integrated deliberately.
Hanoi Technology works with the Microsoft cloud as an engineering partner for your team. We build Power Platform solutions with proper application lifecycle management, implement and extend Dynamics 365, design Power BI semantic models and Fabric lakehouses, and add Copilot and custom agents where they genuinely save time. Our delivery hub in Hanoi supports clients across North America, Europe and Asia-Pacific with weekly written updates and sprint demos.
The Challenge
Where Microsoft Programs Get Stuck
Typical issues we are asked to resolve in Microsoft environments.
Citizen Development Without Governance
Power Apps and flows multiply across the tenant without environment strategy, data loss prevention policies or ownership. Critical processes end up depending on an app built by someone who has since left.
Reports Everyone Builds Differently
Hundreds of Power BI reports each import their own data and define metrics their own way. Refreshes fail, capacity runs hot and leaders see conflicting numbers in different meetings.
Dynamics 365 Over-Customized
Heavy customizations made to mirror old processes break with updates and slow adoption. The system becomes harder to change than the legacy one it replaced.
AI Ambitions Without Foundations
Copilot and agent projects stall when data is ungoverned, permissions are too broad or nobody has defined which tasks agents should handle. Licenses are purchased before use cases are proven.
Business Value
Why Build on the Microsoft Cloud
Fits Where People Already Work
Apps, flows, agents and reports surface in Teams, Outlook and Microsoft 365, which shortens adoption time.
Low-Code with Professional Depth
Power Platform lets business users build quickly while developers extend with code, APIs, plug-ins and pipelines.
One Data Foundation
Dataverse for business applications and OneLake for analytics reduce duplicate copies and integration work.
Unified Analytics in Fabric
Data engineering, warehousing, real-time intelligence and Power BI share one capacity model and security layer.
Enterprise Identity and Security
Entra ID, Microsoft Purview and Managed Environments provide identity, data protection and governance across services.
AI Built into Business Processes
Copilot, Copilot Studio agents and Fabric data agents bring AI into everyday sales, service, finance and analytics tasks.
Platform Thinking Beats Point Solutions
The strongest Microsoft estates share data in Dataverse and OneLake, use one identity and governance model, and treat Power Platform, Dynamics 365 and Fabric as parts of one architecture. We design with that whole picture in mind, even when we start with a single app or report.
Our Services
Hanoi Technology’s End-to-End Microsoft Services
Our Microsoft practice spans business applications, automation, analytics and AI.
Power Platform Solutions
We build model-driven and canvas apps, automated cloud and desktop flows, Power Pages portals and Copilot Studio agents on Dataverse, with solutions, pipelines and governance from the start.
- Business apps and portals
- Automated workflows
- ALM and governance setup
Dynamics 365 Implementation
We implement and extend Dynamics 365 Sales, Customer Service, Field Service and Customer Insights, and integrate finance and operations apps or Business Central with the rest of your systems.
- Fit-gap analysis
- Configured and extended apps
- Integrations and data migration
Power BI and Analytics
We design semantic models, governed workspaces and reports, introduce deployment pipelines and Git integration, and tune performance and capacity usage.
- Semantic models
- Report suite
- Governance and deployment pipelines
Microsoft Fabric Data Platforms
We build lakehouses and warehouses on OneLake with Data Factory pipelines, Spark notebooks, mirroring and Real-Time Intelligence, consumed through Direct Lake in Power BI.
- Fabric architecture
- Medallion lakehouse
- Capacity and cost plan
BI Migration to Power BI
We move reports from Tableau, Qlik, SAP BusinessObjects, Cognos and other tools to Power BI, rationalizing content and validating numbers.
- Report inventory and rationalization
- Rebuilt reports
- Reconciliation sign-off
Copilot and Agents
We identify tasks where Copilot or custom agents save measurable time, prepare data and permissions, and build agents with Copilot Studio and Fabric data agents.
- Use-case assessment
- Agent prototypes
- Adoption and governance plan
Explore
Explore Our Microsoft Services
- Power PlatformApps, automation, portals and agents on Power Platform, with governance and ALM.Learn more
- Power AppsModel-driven and canvas business apps built on Dataverse.Learn more
- Power AutomateCloud flows, desktop RPA and process mining to automate work end to end.Learn more
- Power BISemantic models, reports, governance and Copilot-ready analytics in Power BI.Learn more
- Dynamics 365Implementation, extension and integration of Dynamics 365 CRM and ERP apps.Learn more
- Microsoft FabricUnified lakehouse, warehouse and real-time analytics on OneLake.Learn more
- Migration to Power BIMove from Tableau, Qlik, BusinessObjects or Cognos to Power BI with confidence.Learn more
Our Approach
How We Deliver Microsoft Solutions
A consistent delivery model across apps, data and AI.
- 01
Discover
We map processes, users, data and licensing, then agree on priorities and measurable outcomes.
Deliverables: Discovery report · Prioritized backlog
- 02
Design
We define environments, data model, security roles, integration patterns and governance policies.
Deliverables: Solution architecture · Environment and security design
- 03
Build in Sprints
We deliver working features every two weeks, with demos to business users and source-controlled solutions.
Deliverables: Sprint releases · Demo recordings and notes
- 04
Test and Deploy
We run functional, performance and user acceptance testing and promote releases through automated pipelines.
Deliverables: Test results · Deployment pipelines
- 05
Adopt and Support
We train users, monitor usage and provide ongoing support and enhancement as a managed service.
Deliverables: Training materials · Support and roadmap
Use Cases
Microsoft Solutions We Deliver
Examples of outcomes across the Microsoft cloud.
Field Inspection App
Inspectors capture checklists, photos and signatures offline in a Power Apps mobile app, and records sync to Dataverse when connectivity returns.
Invoice Processing Automation
Power Automate and AI Builder extract invoice data from email attachments, validate it against purchase orders and route exceptions for approval.
Unified Sales and Service View
Dynamics 365 Sales and Customer Service share account, opportunity and case data so account managers see open issues before customer meetings.
Enterprise Analytics on Fabric
Finance, sales and operations data land in a Fabric lakehouse and feed Power BI reports through Direct Lake, removing scheduled imports.
Employee Help Agent
A Copilot Studio agent answers HR and IT policy questions in Teams and creates tickets when a request needs a person.
Tableau to Power BI Consolidation
A company consolidates BI tools onto Power BI, rebuilding priority dashboards on shared semantic models.
Technology
Microsoft Technologies We Work With
Core Microsoft products and supporting tools in our projects.
- Power Apps
- Power Automate
- Power Pages
- Copilot Studio
- Microsoft Dataverse
- Dynamics 365
- Power BI
- Microsoft Fabric
- OneLake
- Azure
- Microsoft Entra ID
- Microsoft Purview
- Azure DevOps
- GitHub
- AI Builder
- Microsoft Teams
Platforms
Deliver Microsoft on Your Preferred Platform
Why Hanoi Technology
Why Organizations Choose Hanoi Technology
Senior, Cross-Functional Teams
Strategy, data, AI, cloud and engineering specialists work as one team, so nothing is lost between hand-offs.
Proven Delivery
More than 50 projects delivered for clients in North America, Europe and Asia-Pacific.
Radical Transparency
A written update every week and a demo of working software every sprint, so you always know where things stand.
Cost-Effective Global Delivery
Experienced engineers from our Hanoi delivery hub, with working-hour overlap for every major time zone.
Success Story · SaaS
AI support assistant and smart escalation for a global SaaS company
A project-management SaaS provider receiving thousands of support requests a day needed faster answers without growing the support team. We built an AI assistant grounded in its knowledge base, with escalation to human agents.
Read the Full StoryMore Success Stories
HR tech
80%faster hiring processAI candidate screening and matching for an HR tech startup
An HR tech startup processing thousands of applications a month needed recruiters to spend less time screening CVs. We built resume parsing, job matching and an automated shortlisting workflow.
Logistics
−25%operational costsRoute optimization and fleet visibility for a regional logistics company
A regional delivery company handling thousands of shipments a day was planning routes and dispatching by hand. We built dynamic route optimization, a fleet dashboard and a driver app.
Resources
Featured Resources
Industry trends and practical guidance to help you get more value from data, AI and technology.
FSMA 204 After the Delay: Using Shipment Monitoring to Get Traceability-Ready by 2028
The FDA Food Traceability Rule deadline moved to July 2028, but the data work is large. Here is how to use shipment monitoring and event data to get ready without wasting the extra time.
CSRD After the Omnibus: What the Revised ESRS Mean for Reporting From 2027
The Omnibus and the simplified ESRS reshaped EU sustainability reporting in 2026. Here is who is in scope, what changed in the standards and how to adapt your data and process.
OpenTelemetry in 2026: Building a Vendor-Neutral Observability Strategy
OpenTelemetry has become the default way to collect telemetry. Here is what changed in 2026 and a practical roadmap for a vendor-neutral observability stack.
Get More from Microsoft
Tell us what you want to improve, from one app to a full data platform. Book a free consultation and we will reply within 24 hours.
Microsoft FAQ
Are you a Microsoft Solutions Partner?
We do not claim any Microsoft partner designation. We work with Microsoft products as an engineering and delivery team, building on Power Platform, Dynamics 365, Power BI and Microsoft Fabric using Microsoft’s documented tools and practices. If you need a licensing partner or Cloud Solution Provider for purchasing, we work alongside your existing reseller while we handle design, build and support.
Which Microsoft products do you specialize in?
Our focus is Power Platform (Power Apps, Power Automate, Power Pages, Copilot Studio and Dataverse), Dynamics 365 customer engagement apps and their integration with finance and operations or Business Central, Power BI and Microsoft Fabric for analytics, and Azure services that support these solutions, such as Azure Functions, Logic Apps and Azure SQL. We also migrate other BI tools to Power BI.
How do you handle licensing questions?
Licensing often shapes the architecture, for example Power Apps premium connectors, Dynamics 365 user types or Fabric capacity sizes. During discovery we map users and scenarios to likely license needs and flag cost implications of design choices. Final licensing decisions and purchasing stay with you and your reseller, and we encourage you to confirm details with Microsoft or your provider.
How long do typical Microsoft projects take?
A focused Power Apps or Power Automate solution often takes four to eight weeks. A Power BI program for one business domain usually runs six to ten weeks. Dynamics 365 implementations and Fabric data platforms are delivered in phases over several months. We provide a phased plan after discovery, with the first release scheduled early so users can give feedback.
How do you govern Power Platform and Power BI across the tenant?
We design an environment strategy, data loss prevention policies, Managed Environments settings and security roles for Power Platform, and a workspace, capacity and certification model for Power BI. The Center of Excellence starter kit and admin tools provide inventory and usage monitoring. Governance is balanced so makers can still build, while critical solutions follow proper lifecycle management.
Can you support our solutions after launch?
Yes. We offer managed services covering monitoring, incident response, Microsoft release wave updates, small enhancements and user support. Microsoft updates its business applications regularly, so we review release plans and test changes before they reach users. Monthly reports summarize issues, usage and recommended improvements, and you can scale support up or down as needed.