Microsoft
Power Automate Services
We automate approvals, document handling, system integrations and repetitive desktop work with Power Automate, from process discovery to monitored production flows.
Automate the Work That Slows Your Teams Down
Every organization has processes that depend on people copying data between systems, chasing approvals by email or rekeying information from PDFs. Power Automate addresses these with three complementary capabilities: cloud flows that connect hundreds of services through APIs, desktop flows that automate legacy applications through the user interface as robotic process automation, and process mining that analyzes event logs to show how processes really run. AI Builder adds document processing and predictions, and Copilot Studio agents can call flows to complete tasks.
Hanoi Technology builds Power Automate solutions that run reliably in production. We start by measuring the process, choose API-based cloud flows wherever possible and reserve desktop RPA for systems without interfaces, and design error handling, retries, logging and alerting from the start. Flows are packaged in solutions, deployed through pipelines and monitored, so automation becomes dependable infrastructure rather than a collection of personal scripts.
We also measure results. Before building, we record how long each case takes, how many cases arrive and how often errors occur. After go-live, we compare run history and business data against that baseline, so you can see the hours saved and the reduction in errors rather than relying on estimates. Those measurements guide which automation to build next and help justify further investment.
The Challenge
Why Automation Programs Struggle
Problems we often see when organizations scale Power Automate.
Automating the Wrong Process
Teams automate whatever is loudest rather than what creates the most value. Without process data, effort goes into low-volume tasks while large bottlenecks remain manual. The return on the automation program then looks disappointing even when individual flows work well.
Brittle Flows
Flows without error handling, retries or alerts fail silently when a connector changes or a file arrives in an unexpected format. Users discover the problem days later.
Overuse of UI Automation
Desktop flows are used where an API or connector exists, creating automation that breaks with every screen change and requires more maintenance.
Ownership and Licensing Gaps
Critical flows run under personal accounts, stop when someone leaves and mix licensing models. Unattended RPA capacity and premium connectors are not planned upfront.
Business Value
Benefits of Power Automate
Hours Returned to Teams
Repetitive data entry, file handling and status chasing move to automated flows, freeing people for higher-value work.
Faster Cycle Times
Approvals and handoffs happen in minutes through Teams and Outlook instead of waiting in inboxes.
Legacy Systems Included
Desktop flows reach older applications without APIs, so automation covers the full process.
Better Process Insight
Process mining reveals bottlenecks, rework loops and variants based on real event data.
Intelligent Document Handling
AI Builder extracts data from invoices, receipts and forms, with human review for low-confidence results.
Governed and Auditable
Solutions, service accounts, DLP policies and run history provide control and traceability.
Measure Before You Automate
The most valuable automations are rarely the most obvious ones. Starting with process mining or a simple time-and-volume analysis shows where automation will pay off, and gives you a baseline to prove the benefit afterwards.
Equally important is deciding what not to automate. A process that changes every month, or depends on judgment that is hard to codify, is often better simplified first. We say so openly when that is the case.
Our Services
Hanoi Technology’s End-to-End Power Automate Services
Automation services from discovery to managed operations.
Process Discovery and Prioritization
We analyze process logs with process mining or run structured workshops, then score candidates by volume, effort, error rates and complexity.
- Process maps and variants
- Automation candidate scoring
- Automation roadmap
Cloud Flow Development
We build approval workflows, notifications, scheduled jobs and integrations between Microsoft 365, Dynamics 365, ERP, CRM and SaaS tools using standard and custom connectors.
- Production cloud flows
- Custom connectors
- Error handling patterns
Desktop Flows and RPA
We automate legacy desktop and web applications with attended and unattended desktop flows, using robust selectors, machine groups and queue-based processing.
- Desktop flows
- Machine and runtime setup
- Exception handling
Intelligent Document Processing
We combine AI Builder document processing models with flows to extract, validate and route data from invoices, purchase orders and forms.
- Trained extraction models
- Validation rules
- Human review queue
Agents and Generative Automation
We connect flows to Copilot Studio agents so users can trigger processes in natural language, and add generative AI steps where they improve outcomes.
- Agent-triggered flows
- Prompt design
- Guardrails and logging
Automation Governance and Support
We set up environments, service accounts, DLP policies, monitoring dashboards and an automation Center of Excellence, then support flows in production.
- Governance framework
- Monitoring dashboard
- Managed support
Our Approach
Our Automation Delivery Method
A repeatable approach from opportunity to monitored automation.
- 01
Discover
We collect process data and interview users to quantify volumes, times and error rates.
Deliverables: Process baseline · Candidate list
- 02
Design
We design the target process, choose cloud or desktop automation and define exception paths.
Deliverables: Solution design · Exception handling plan
- 03
Build
We develop flows in solutions with environment variables and connection references, and review them before testing.
Deliverables: Flows in solutions · Code review notes
- 04
Test and Deploy
We test with realistic data and failure scenarios, then deploy through pipelines using service accounts.
Deliverables: Test evidence · Production deployment
- 05
Monitor and Improve
We monitor runs, handle failures and report savings against the baseline.
Deliverables: Run monitoring · Benefit report
Use Cases
Power Automate Use Cases
Typical automations we deliver.
Accounts Payable Processing
Invoices arriving by email are read with AI Builder, matched to purchase orders in the ERP, and routed for approval only when values differ.
Employee Onboarding and Offboarding
A single request triggers account creation, license assignment, equipment orders and access removal at the end of employment.
Order Entry into Legacy ERP
Unattended desktop flows enter web orders into an older ERP that lacks an API, running overnight with exceptions logged for review.
Contract Approval Workflow
Contracts are routed to legal, finance and management based on value and type, with reminders and full audit history.
Customer Request Triage
Incoming emails are classified, linked to customer records and assigned to the right queue in Dynamics 365 Customer Service.
Reporting Distribution
Weekly operational reports are refreshed, exported and sent to regional managers with personalized filters.
Technology
Automation Technology Stack
Products and tools used in our automation projects.
- Power Automate
- Cloud Flows
- Desktop Flows
- Process Mining
- AI Builder
- Copilot Studio
- Microsoft Dataverse
- Power Apps
- Custom Connectors
- Azure Logic Apps
- Azure Functions
- Microsoft Teams
- Outlook
- SharePoint
- Power Platform Pipelines
- Managed Environments
Platforms
Deliver Power Automate on Your Preferred Platform
Why Hanoi Technology
Why Organizations Choose Hanoi Technology
Senior, Cross-Functional Teams
Strategy, data, AI, cloud and engineering specialists work as one team, so nothing is lost between hand-offs.
Proven Delivery
More than 50 projects delivered for clients in North America, Europe and Asia-Pacific.
Radical Transparency
A written update every week and a demo of working software every sprint, so you always know where things stand.
Cost-Effective Global Delivery
Experienced engineers from our Hanoi delivery hub, with working-hour overlap for every major time zone.
Success Story · SaaS
AI support assistant and smart escalation for a global SaaS company
A project-management SaaS provider receiving thousands of support requests a day needed faster answers without growing the support team. We built an AI assistant grounded in its knowledge base, with escalation to human agents.
Read the Full StoryMore Success Stories
HR tech
80%faster hiring processAI candidate screening and matching for an HR tech startup
An HR tech startup processing thousands of applications a month needed recruiters to spend less time screening CVs. We built resume parsing, job matching and an automated shortlisting workflow.
Logistics
−25%operational costsRoute optimization and fleet visibility for a regional logistics company
A regional delivery company handling thousands of shipments a day was planning routes and dispatching by hand. We built dynamic route optimization, a fleet dashboard and a driver app.
Resources
Featured Resources
Industry trends and practical guidance to help you get more value from data, AI and technology.
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CSRD After the Omnibus: What the Revised ESRS Mean for Reporting From 2027
The Omnibus and the simplified ESRS reshaped EU sustainability reporting in 2026. Here is who is in scope, what changed in the standards and how to adapt your data and process.
OpenTelemetry in 2026: Building a Vendor-Neutral Observability Strategy
OpenTelemetry has become the default way to collect telemetry. Here is what changed in 2026 and a practical roadmap for a vendor-neutral observability stack.
Start Automating What Matters
Tell us about the processes that consume your team’s time. Book a free consultation and we will suggest the automations with the best return.
Power Automate FAQ
What is the difference between cloud flows and desktop flows?
Cloud flows run in Microsoft’s cloud and connect systems through APIs and connectors, which makes them fast and robust. Desktop flows automate applications through their user interface on a Windows machine, which is useful for legacy systems without APIs. We use cloud flows wherever possible and desktop flows only when no interface exists, because UI automation needs more maintenance.
How do you choose which processes to automate?
We consider volume, time spent per case, error rates, process stability and the availability of digital inputs. High-volume, rule-based and stable processes give the best return. Process mining, where event data is available, shows actual process paths and bottlenecks. We score candidates and agree on a roadmap so the first automations deliver visible value and build momentum.
What happens when a flow fails?
We design flows with scoped error handling, retries for temporary issues, and clear failure paths that notify the right team with context. Run history and custom logging help diagnose problems quickly. For critical processes we add monitoring dashboards and alerts, and under a managed service we respond to failures and fix root causes.
How is Power Automate licensed?
Microsoft 365 includes some Power Automate capabilities with standard connectors. Premium connectors, attended and unattended desktop flows, process mining and AI Builder typically require additional licenses or capacity. Microsoft’s plans change over time, so we map your scenarios to likely license needs during discovery and recommend confirming final details with your reseller.
Is Power Automate secure enough for finance or HR processes?
Yes, when governed properly. Flows run under service accounts with least-privilege access, connections are managed centrally, and DLP policies restrict which connectors can be combined. Sensitive inputs and outputs can be secured so they do not appear in run history. We review security and data handling with your IT and compliance teams before production.
Should we use Power Automate or Azure Logic Apps?
Both share the same workflow engine and many connectors. Power Automate suits business-led automation integrated with Microsoft 365 and Power Platform, with per-user or per-flow licensing. Azure Logic Apps suits developer-led, high-volume integrations managed through Azure, with consumption or standard pricing. We often use both in one organization, choosing per scenario.